Digimap have scheduled two “open surgery” webinars, open to all Digimap users. These hour long sessions offer the opportunity for you to ask any questions you may have about Digimap. Our team have a wealth of experience of mapping data and can help you with: using the service – how to get the map or data you […]
Category Archives: Support
Jisc MediaHub support
As the new academic year is well underway, we thought it would be a good time to remind you of the various ways that you can find help and support for using Jisc MediaHub.
There is a support section within the service, with PDF guides, a guided tour and a set of Frequently Asked Questions (FAQs).
Jisc MediaHub also has a YouTube channel with some short videos on using the service. We have just published a new video, Explore Jisc MediaHub, with some examples of the Explore pages available in the service – have a look:
Watch on YouTube: http://bit.ly/1xlwzZg
Click here to view the embedded video.
We run short webinars to introduce users to the service.
The next introductory webinar is on Wednesday 11 February 2015 – click here for more details and registration.
A recent webinar is available to view – watch on YouTube: http://bit.ly/1qzUWxl
Click here to view the embedded video.
Help us improve our support
We’re trying to improve the support that we offer you. New help pages are in development, along with some more short videos.
It would be great to hear from you if you have any other ideas on support that would be useful. More videos, webinars, guides or anything else you can think of – just let us know and we’ll endeavour to provide it!
You can email us your suggestions at email@example.com, or leave a comment below.
Finding help and information on SUNCAT
We hopeÂ you are finding the new look SUNCAT easy and intuitive to use, but just in case you do experience any problems or are puzzled by anything, we wanted to highlight the following resources:
Context sensitive help is available throughout the service from the “Help” link in the footer of all the pages.
Clicking on the Help & Support link in the main navigation bar along the top of all the pages takes you to a page which includes:
- A short introductory video to SUNCAT
- Getting Started guide and Search Tips guide
- A leaflet suggestingÂ how you can integrate SUNCAT into your library website and systems
- Information on downloading records to upgrade your local catalogue
If you can’t findÂ the answer to your query in one of the above pleaseÂ don’t hesitate to get in touch with us via the “Contact” link in the footer of all the SUNCAT pages orÂ by emailing the EDINA Helpdesk at firstname.lastname@example.org.
Digimap: Internet Explorer 10 Issue
For those of you using Internet Explorer (IE) version 10, you may have noticed that the maps in Roam can get muddled up. This browser is standard for Windows 8 and is also available as an upgrade if you are using Windows 7.
The error is caused by the underlying technology EDINA uses to put the maps into your web browser. A patch for the particular piece of software that causes the issue has been released and we are now working to incorporate this into Roam.
Until this fix has been released you can prevent the error from occurring by switching IE 10 to run in IE 9 mode. To do this simply press F12 on your keyboard when you are using IE 10 and change the Browser Mode: to Internet Explorer 9. The image below shows how this is done:
This issue affects all the different Roam mappers, Digimap, Ancient, Geology and Marine, however all will be fixed by making the change to the browser mode.
If you have any questions about this or any other issue with the Digimap services then please get in touch:
- Email: email@example.com
- Tel: 0131 650 3302
UKLA Roundup: November 2012
TheÂ November 2012 roundupÂ from the UK LOCKSS Alliance support serviceÂ is now available.
This roundup highlights ongoing system and content development, and keeps members informed of the activities of EDINA and other UKLA members.
If you have comments, queries, or suggestions for future content please contact firstname.lastname@example.org.
Understanding the Status of Titles
This post is intended to clarify the different classifications you might see for titles in your box, or titles which have been committed to the LOCKSS network.
Available, Configured & Collected
When you use the Title List feature in your LOCKSS box to report on its holdings, there are 3 options available to you that affect the scope of the report:
- Available will include all titles available in the LOCKSS network. This is all the content LOCKSS users can select from.
- Configured will report the titles that you have configured for collection on your institution’s machine using Add Titles.
- Collected will report on the titles that have successfully collected on your machine.
Note that each scope is a subset of the previous one.
The LOCKSS website provides a spreadsheet listing the publishers who have committed to providing their content in the LOCKSS network. This is available on the page at http://www.lockss.org/community/publishers-titles-gln and is regularly updated.
Note that content that has been committed is not instantly available in the LOCKSS network. It must be scheduled to go through a preparation and testing process that includes (a) writing a plugin which knows how to collect the content (b) testing that plugin to make sure the content collects properly. At this point the content is released to the network – the regular emails detailing new releases are the end result of this process which is perpetually being undertaken by a team of content testers in Stanford.
The spreadsheet is made by combining committed publisher data with a KBART report on Available titles from the Title List. It lists each title with the fields Publisher, Title, ISSN, eISSN, and the following fields indicate the status of each title:
- Preserved Volumes lists the volumes that are preserved in the LOCKSS network
- Preserved Years lists the years that are preserved in the LOCKSS network
- In Progress Volumes lists the volumes that are committed but have not yet cleared the testing process
- In Progress Years lists the years that are committed but have not yet cleared the testing process
Years and volumes are listed as one or more ranges separated by semi-colons. In some cases the data are not available for one reason or another. The fact that data are missing does not necessarily indicate that the title is not released.
We hope this outline of title statuses will aid institutions in making appropriate use of the reports and data available from LOCKSS boxes and the lockss.org website. Please direct any questions to email@example.com.