About Nicola Osborne

I am Digital Education Manager and Service Manager at EDINA, a role I share with my colleague Lorna Campbell. I was previously Social Media Officer for EDINA working across all projects and services. I am interested in the opportunities within teaching and learning for film, video, sound and all forms of multimedia, as well as social media, crowdsourcing and related new technologies.

Reflections on speaking at TEDxYouth@Manchester 2016: Identity

Last Wednesday, I had the absolute pleasure of being part of the TEDxYouth@Manchester 2016, which had the theme of “Identity. I had been invited along to speak about our Managing Your Digital Footprint work, and my #CODI2016 Fringe show, If I Googled You, What Would I Find? The event was quite extraordinary and I wanted to share some thoughts on the day itself, as well as some reflections on my experience of preparing a TEDx talk.

TEDxYouth@Manchester is in it’s 8th year, and is based at Fallibroome Academy, a secondary school with a specialism in performing arts (see, for instance, their elaborate and impressive trailer video for the school). And Fallibroome was apparently the first school in the world to host a TEDxYouth event. Like other TEDx events the schedule mixes invited talks, talks from youth speakers, and recorded items – in today’s case that included a TED talk, a range of short films, music videos and a quite amazing set of videos of primary school kids responding to questions on identity (beautifully edited by the Fallibroome team and featuring children from schools in the area).

In my own talk – the second of the day – I asked the audience to consider the question of what their digital footprints say about them. And what they want them to say about them. My intention was to trigger reflection and thought, to make the audience in the room – and on the livestream – think about what they share, what they share about others and,hopefully, what else they do online – their privacy settings, their choices..

My fellow invited speakers were a lovely and diverse bunch:

Kat Arney, a geneticist, science writer, musician, and author. She was there to talk about identity from a genetic perspective, drawing on her fantastic new book “Herding Hemingway’s Catsâ€� (my bedtime reading this week). Kat’s main message – a really important one – is that genes don’t predetermine your identity, and that any understanding of there being a “Gene for… xâ€�, i.e. the “Gene for Cancer”, a “Gay Gene”, a gene for whatever… is misleading at best. Things are much more complicated and unpredictable than that. As part of her talk she spoke about gene “wobblesâ€� – a new concept to me – which describes the unexpected and rule-defying behaviour of genes in the real world vs our expectations based on the theory, drawing on work on nematode worms. It was a really interesting start to the day and I highly recommend checking out both Kat’s book, and the The Naked Scientists’ Naked Gentics podcast.

Ben Smith, spoke about his own very personal story and how that led to the 401 Challenge, in which he ran 401 marathons in 401 days. Ben spoke brilliantly and bravely on his experience of bullying, of struggling with his sexuality, and the personal crises and suicide attempts that led to him finding his own sense of self and identity, and happiness, through his passion for running in his late 20s/early 30s. Ben’s talk was even more powerful as it was preceded by an extraordinary video (see below) of the poem “To This Dayâ€� by performance poet Shane Koyczan on the impact of bullying and the strength in overcoming it.

VV Brown, singer, songwriter, producer and ethical fashion entrepreneur, gave a lovely presentation on identity and black hair. She gave a personal and serious take on issues of identity and appropriation which have been explored (from another angle) in Chris Rock’s Good Hair (2009). As well as the rich culture of black hairdressing and hugely problematic nature of hair relaxants, weaves, and hair care regimes (including some extreme acids) that are focused on pressuring black women to meet an unobtainable and undesirable white hair ideal. She also spoke from her experience of the modelling industry and it’s incapability of dealing with black hair, whilst simultaneously happily engaging in cultural appropriation, braiding corn rows into white celebrities hair. V.V. followed up her talk with a live performance, of “Shift” (see video below), a song which she explained was inspired by the gay rights movement, and particularly black gay men in New York expressing themselves and their sexuality.

The final invited speaker was Ben Garrod, a Teaching Fellow in evolutionary biology at Anglia Ruskin University as well as a science communicator and broadcaster who has worked with David Attenborough and is on the Board of Trustees for the Jane Goodall Institute. Ben spoke about the power of the individual in a community, bringing in the idea of identity amongst animals, that the uniqueness of the chimps he worked with as part of Jane Goodall’s team. He also had us all join in a Pant-hoot – an escalating group chimp call, to illustrate the power of both the individual and the community.

In amongst the speakers were a range of videos – lovely selections that I gather (and believe) a student team spent months selecting from a huge amount of TED content. However, the main strand of the programme were a group of student presentations and performances which were quite extraordinary.

Highlights for me included Imogen Walsh, who spoke about the fluidity of gender and explained the importance of choice, the many forms of non-binary or genderqueer identity, the use of pronouns like they and Mx and the importance of not singling people out, or questioning them, for buying non gender-conforming, their choice of bathroom, etc. Because, well, why is it anyone else’s business?

Sophie Baxter talked about being a gay teen witnessing the global response to the Pulse nightclub shooting and the fear and reassurance that wider public response to this had provided. She also highlighted the importance of having an LGBT community since for most LGBT young people their own immediate biological/adoptive family may not, no matter how supportive, have a shared experience to draw upon, to understand challenges or concerns faced.

Maddie Travers and Nina Holland-Jones described a visit to Auschwitz (they had actually landed the night before the event) reflecting on what that experience of visiting the site had meant to them, and what it said about identity. They particularly focused on the pain and horror of stripping individual identity, treating camp prisoners (and victims) as a group that denied their individuality at the same time as privileging some individuals for special skills and contributions that extended their life and made them useful to the Nazi regime.

Sam Amey, Nicola Smith and Ellena Wilson talked about attending the London International Youth Science Festival student science conference, of seeing inspiring new science and the excitement of that – watching as a real geek and science fan it was lovely to see their enthusiasm and to hear them state that they “identify as scientists� (that phrasing a recurrent theme and seems to be the 2016 way for youth to define themselves I think).

Meanwhile performances included an absolutely haunting violin piece, Nigun by Bloch, performed by Ewan Kilpatrick (see a video of his playing here). As brilliant as Ewan’s playing was, musically the show was stolen by two precocious young composers, both of whom had the confidence of successful 40 year olds at the peak of their career, backed up by musical skills that made that confidence seem entirely appropriately founded. Ignacio Mana Mesas described his composition process and showed some of his film score (and acting) work, before playing a piece of his own composition; Tammas Slater (you can hear his prize winning work in this BBC Radio 3 clip) meanwhile showed some unexpected comic sparkle, showing off his skills before creating a composition in real time! And the event finished with a lively and charming set of tracks performed by school alumnae and up and coming band Cassia.

All of the youth contributions were incredible. The enthusiasm, competence and confidence of these kids – and of their peers who respectfully engaged and listened throughout the day – was heartening. The future seems pretty safe if this is what the future is looking like – a very lovely thing to be reminded in these strange political times.

Preparing a TEDx talk – a rather different speaking proposition

For me the invitation to give a TEDx talk was really exciting. I have mixed feelings about the brilliantly engaging but often too slick TED format, at the same time as recognising the power that the brand and reputation for the high quality speakers can have.

I regularly give talks and presentations, but distilling ideas of digital identity into 14 minutes whilst keeping them clear, engaging, meeting the speaker rules felt challenging. Doing that in a way that would have some sort of longevity seemed like a tougher ask as things move quickly in internet research, in social media, and in social practices online, so I wanted to make sure my talk focused on those aspects of our work that are solid and long-lived concepts – ideas that would have usefulness even if Facebook disappeared tomorrow (who knows, fake news may just make that a possibility), or SnapChat immediately lost all interest, or some new game-changing space appears tomorrow. This issue of being timely but not immediately out of date is also something we face in creating Digital Footprint MOOC content at the moment.

As an intellectual challenge developing my TEDx talk was useful for finding another way to think about my own presentation and writing skills, in much the same way that taking on the 8 minute format of Bright Club has been, or the 50 ish minute format of the Cabaret of Dangerous Ideas, or indeed teaching 2+ hour seminars for the MSc in Science Communication & Public Engagement for the three years I led a module on that programme. It is always useful to rethink your topic, to think about fitting a totally different dynamic or house style, and to imagine a different audience and their needs and interests. In this case the audience was 16-18 year olds, who are a little younger than my usual audience, but who I felt sure would have lots of interest in my topic, and plenty of questions to ask (as there were in the separate panel event later in the day at Fallibroome).

There are some particular curiosities about the TED/TEDx format versus other speaking and presentations and I thought I’d share some key things I spent time thinking about. You never know, if you find yourself invited to do a TEDx (or if you are very high flying, a TED) these should help a wee bit:

  1. Managing the format

Because I have mixed feelings about the TED format, since it can be brilliant, but also too easy to parody (as in this brilliant faux talk), I was very aware of wanting to live up to the invitation and the expectations for this event, without giving a talk that wouldn’t meet my own personal speaking style or presentation tastes. I think I did manage that in the end but it required some watching of former videos to get my head around what I both did and did not want to do. That included looking back at previous TEDxYouth@Manchester events (to get a sense of space, scale, speaker set up and local expectations), as well as wider TED videos.

I did read the TED/TEDx speaker guidance and largely followed it although, since I do a lot of talks and know what works for me, I chose to write and create slides in parallel with the visuals helping me develop my story (rather than writing first, then doing slides as the guidance suggests). I also didn’t practice my talk nearly as often as either the TED instructions or the local organisers suggest – not out of arrogance but knowing that practicing a few times to myself works well, practising a lot gets me bored of the content and sets up unhelpful memorisations of errors, developing ideas, etc.

I do hugely appreciate that TED/TEDx insist on copyright cleared images. My slides were mostly images I had taken myself but I found a lovely image of yarn under CC-BY on Flickr which was included (and credited) too. Although as I began work on the talk I did start by thinking hard about whether or not to use slides… TED is a format associated with innovative slides (they were the original cheerleaders for Prezi), but at the same time the fact that talks are videoed means much of the power comes from close ups of the speaker, of capturing the connection between speaker and the live audience, and of building connection with the livestream and video audience. With all of that in mind I wanted to keep my slides simple, lively, and rather stylish. I think I managed that but see what you think of my slides [PDF].

  1. Which audience?

Normally when I write a talk, presentation, workshop, etc. I think about tailoring the content to the context and to my audience. I find that is a key part of ensuring I meet my audience’s needs, but it also makes the talk looks, well, kind of cute and clever. Tailoring a talk for a particular moment in time, a specific event or day, and a particular audience means you can make timely and specific references, you can connect to talks and content elsewhere in the day, you can adapt and adlib to meet the interests and mood that you see, and you can show you have understood the context of your audience. Essentially all that tailoring helps you connect more immediately and builds a real bond.

But for TEDx is the audience the 500+ people in the room? Our audience on Wednesday were mainly between 16 and 18, but there were other audience members who had been invited or just signed up to attend (you can find all upcoming TEDx events on their website and most offer tickets for those that are interested). It was a packed venue, but they are probably the smallest audience who will see my performance…

The video being during the event captured goes on the TEDxYouth@Manchester 2016 Playlist on the TEDxYouth YouTube channel and on the TEDx YouTube channel. All of the videos are also submitted to TED so, if your video looks great to the folk  there you could also end up featured on the core TED website, with much wider visibility. Now, I certainly wouldn’t suggest I am counting on having a huge global audience, but those channels all attract a much wider audience than was sitting in the hall. So, where do you pitch the talk?

For my talk I decided to strike a balance between issues that are most pertinent to developing identity, to managing challenges that we know from our research are particularly relevant and difficult for young people – ad which these students may face now or when they go to university. But I also pitched the talk to have relevance more widely, focusing less on cyber bullying, or teen dynamics, and more about changing contexts and the control one can choose to take of ones own digital footprint and social media content, something particularly pertinent to young people but relevant to us all.

  1. When Is it for?

Just as streaming distorts your sense of audience, it also challenges time. The livestream is watching on the day – that’s easy. But the recorded video could stick around for years, and will have a lifespan long beyond the day. With my fast moving area that was a challenge – do I make my talk timely or do I make it general? What points of connection and moments of humour are potentially missed by giving that talk a longer lifespan? I was giving a talk just after Trump’s election and in the midst of the social media bubble discussion – there are easy jokes there, things to bring my audience on board – but they might distance viewers at another time, and date rapidly. And maybe those references wouldn’t be universal enough for a wider audience beyond the UK…

In the end I tried to again balance general and specific advice. But I did that knowing that many of those in the physical audience would also be attending a separate panel event later in the day which would allow many more opportunities to talk about very contemporary questions, and to address sensitive questions that might (and did) arise. In fact in that panel session we took questions on mental health, about how parental postings and video (including some of those made for this event) might impact on their child’s digital footprint, and on whether not being on social media was a disadvantage in life. Those at the panel session also weren’t being streamed or captured in any way, which allowed for frank discussion building on an intense and complex day.

  1. What’s the main take away?

The thing that took me the longest time was thinking about the “take away” I wanted to leave the audience with. That was partly because I wanted my talk to have impact, to feel energising and hopefully somewhat inspiring, but also because the whole idea of TED is “Ideas worth sharingâ€�, which means a TED(x) talk has to have at its core a real idea, something specific and memorable to take from those 14 minutes, something that has impact.

I did have to think of a title far in advance of the event and settled on “What do you digital footprints say about you?”. I picked that as it brought together some of my #CODI16 show’s ideas, and some of the questions I knew I wanted to raise in my talk. But what would I do with that idea? I could have taken the Digital Footprint thing in a more specific direction – something I might do in a longer workshop or training session – picking on particularly poor or good practices and zoning in on good or bad posts. But that isn’t big picture stuff. I had to think about analogy, about examples, about getting the audience to understand the longevity of impact a social media post might have…

After a lot of thinking, testing out of ideas in conversation with my partner and some of my colleagues, I had some vague concepts and then I found my best ideas came – contrary to the TED guidance – from trying to select images to help me form my narrative. An image I had taken at Edinburgh’s Hidden Door Festival earlier this year of an artwork created from a web of strung yarn proved the perfect visual analogy for the complexity involved in taking back an unintended, regretted, or ill-thought-through social media post. It’s an idea I have explained before but actually trying to think about getting the idea across quickly in 1 minute of my 14 minute talk really helped me identify that image as vivid effective shorthand. And from that I found my preceding image and, from that, the flow and the look and feel of the story I wanted to tell. It’s not always the obvious (or simple) things that get you to a place of simplicity and clarity.

Finally I went back to my title and thought about whether my talk did speak to that idea, what else I should raise, and how I would really get my audience to feel engaged and ready to listen, and to really reflect on their own practice, quickly. In the end I settled on a single slide with that title, that question, at it’s heart. I made that the first stepping stone on my path through the talk, building in a pause that was intended to get the audience listening and thinking about their own digital identity. You’d have to ask the audience whether that worked or not but the quality of questions and comments later in the day certainly suggested they had taken in some of what I said and asked.

  1. Logistics

As a speaker there are some logistical aspects that are easy to deal with once you’ve done it a first time: travel, accommodation, etc. There are venue details that you either ask about – filming, photography, mics, etc. or you can find out in advance. Looking at previous years’ videos helped a lot: I would get a screen behind me for slides, there would be a set (build by students no less) and clear speaker zone on stage (the infamous red carpet/dot), I’d have a head mic (a first for me, but essentially a glamorous radio mic, which I am used to) and there would be a remote for my slides. It also looked likely I’d have a clock counting down although, in the end, that wasn’t working during my talk (a reminder, again, that I need a new watch with classic stand up comedy/speaker-friendly vibrating alarm). On the day there was a sound check (very helpful) and also an extremely professional and exceptionally helpful team of technicians – staff, students and Siemens interns – to get us wired up and recorded. The organisers also gave us plenty of advance notice of filming and photography.

I have been on the periphery of TEDx events before: Edinburgh University has held several events and I know how much work has gone into these; I attended a TEDxGlasgow hosted by STV a few years back and, again, was struck buy the organisation required. For TEDxYouth@Manchester I was invited to speak earlier in the year – late August/early September – so I had several months to prepare. The organisers tell me that sometimes they invite speakers as much as 6 to 12 months ahead of the event – as soon as the event finishes their team begin their search for next years’s invitees…

As the organising team spend all year planning a slick event – and Fallibroome Academy really did do an incredibly well organised and slick job – they expect slick and well organised speakers. I think all of us invited speakers, each of us with a lot of experience of talks and performance, experienced more coordination, more contact and more clarity on expectation, format, etc. than at any previous speaking event.

That level of detail is always useful as a a speaker but it can also be intimidating – although that is useful for focusing your thoughts too. There were conference calls in September and October to share developing presentation thoughts, to finalise titles, and to hear a little about each others talks. That last aspect was very helpful – I knew little of the detail of the other talks until the event itself, but I had a broad idea of the topic and angle of each speaker which meant I could ensure minimal overlap, and maximum impact as I understood how my talk fitted in to the wider context.

All credit to Peter Rubery and the Fallibroome team for their work here. They curated a brilliant selection of videos and some phenomenal live performances and short talks from students to create a coherent programme with appropriate and clever segues that added to the power of the presentations, the talks, and took us on something of a powerful emotional rollercoaster. All of us invited speakers felt it was a speaking engagement like we’d never had before and it really was an intense and impactful day. And, as Ben G said, for some students the talks they gave today will be life changing, sharing something very personally on a pretty high profile stage, owning their personal experience and reflections in a really empowering way.


In conclusion then, this was really a wonderful experience and a usefully challenging format to work in. I will update this post with the videos of the talks as soon as they are available – you can then judge for yourself how I did. However, if you get the chance to take part in a TEDx event, particularly a TEDxYouth event I would recommend it. I would also encourage you to keep an eye on the TEDxYouth@Manchester YouTube channel for those exceptional student presentations!

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Welcome to the “A Live Pulse…” Project Blog

Welcome to our website and blog for the “A Live Pulse”: YikYak for understanding teaching, learning and assessment at Edinburgh project.

We are a University of Edinburgh PTAS (Principal’s Teaching Award Scheme) project, running from September 2016 for one year. During that time we will be looking at Yik Yak and other anonymous and informal social media channels.

We will be blogging about our process, the challenges we face – and there will be a few of those working in such a dynamic space – and our emerging understanding of our data.

New posts will be posted soon but to find out more about the project take a look at our About page, leave a comment below, or contact the team.  You can follow tweets about the project with the hashtag #UoELivePulse.

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Association of Internet Researchers AoIR2016: Day 4

Today is the last day of the Association of Internet Researchers Conference 2016 – with a couple fewer sessions but I’ll be blogging throughout.

As usual this is a liveblog so corrections, additions, etc. are welcomed. 

PS-24: Rulemaking (Chair: Sandra Braman)

The DMCA Rulemaking and Digital Legal Vernaculars – Olivia G Conti, University of Wisconsin-Madison, United States of America

Apologies, I’ve joined this session late so you miss the first few minutes of what seems to have been an excellent presentation from Olivia. 

Property and ownership claims made of distinctly American values… Grounded in general ideals, evocations of the Bill of Rights. Or asking what Ben Franklin would say… Bringing the ideas of the DCMA as being contrary to the very foundations of the United Statements. Another them was the idea of once you buy something you should be able to edit as you like. Indeed a theme here is the idea of “tinkering and a liberatory endeavour”. And you see people claiming that it is a basic human right to make changes and tinker, to tweak your tractor (or whatever). Commentators are not trying to appeal to the nation state, they are trying to perform the state to make rights claims to enact the rights of the citizen in a digital world.

So, John Deere made a statement that tractro buyers have an “implied license” to their tractor, they don’t own it out right. And that raised controversies as well.

So, the final register rule was that the farmers won: they could repair their own tractors.

But the vernacular legal formations allow us to see the tensions that arise between citizens and the rights holders. And that also raises interesting issues of citizenship – and of citizenship of the state versus citizenship of the digital world.

The Case of the Missing Fair Use: A Multilingual History & Analysis of Twitter’s Policy Documentation – Amy Johnson, MIT, United States of America

This paper looks at the multilingual history and analysis of Twitter’s policy documentation. Or policies as uneven scalar tools of power alignment. And this comes from the idea of thinking of the Twitter as more than just the whole complete overarching platform. There is much research now on moderation, but understanding this type of policy allows you to understand some of the distributed nature of the platforms. Platforms draw lines when they decide which laws to tranform into policies, and then again when they think about which policies to translate.

If you look across at a list of Twitter policies, there is an English language version. Of this list it is only the Fair Use policy and the Twitter API limits that appear only in English. The API policy makes some sense, but the Fair Use policy does not. And Fair Use only appears really late – in 2014. It sets up in 2005, and many other policies come in in 2013… So what is going on?

So, here is the Twitter Fair Use Policy… Now, before I continue here, I want to say that this translation (and lack of) for this policy is unusual. Generally all companies – not just tech companies – translate into FIGS: French, Italian, German, Spanish languages. And Twitter does not do this. But this is in contrast to the translations of the platform itself. And I wanted to talk in particularly about translations into Japanese and Arabic. Now the Japanese translation came about through collaboration with a company that gave it opportunities to expand out into Japen. Arabic is not put in place until 2011, and around the Arab Spring. And the translation isn’t doen by Twitter itself but by another organisaton set up to do this. So you can see that there are other actors here playing into translations of platform and policies. So this iconic platforms are shaped in some unexpected ways.

So… I am not a lawyer but… Fair Use is a phenomenon that creates all sorts of internet lawyering. And typically there are four factors of fair use (Section 107 of US Copyright Act of 1976): purpose and character of use; nature of copyright work; amount and substantiality of portion used; effect of use on potential market for or value of copyright work. And this is very much an american law, from a legal-economic point of view. And the US is the only country that has Fair Use law.

Now there is a concept of “Fair Dealing” – mentioned in passing in Fair Use – which shares some characters. There are other countries with Fair Use law: Poland, Israel, South Korea… Well they point to the English language version. What about Japanese which has a rich reuse community on Twitter? It also points to the English policy.

So, policy are not equal in their policynesss. But why does this matter? Because this is where rule of law starts to break down… And we cannot assume that the same policies apply universally, that can’t be assumed.

But what about parody? Why bring this up? Well parody is tied up with the idea of Fair Use and creative transformation. Comedy is protected Fair Use category. And Twitter has a rich seam of parody. And indeed, if you Google for the fair use policy, the “People also ask” section has as the first question: “What is a parody account”.

Whilst Fair Use wasn’t there as a policy until 2014, parody unofficially had a policy in 2009, an official one in 2010, updates, another version in 2013 for the IPO. Biz Stone writes about, when at Google, lawyers saying about fake accounts “just say it is parody!” and the importance of parody. And indeed the parody policy has been translated much more widely than the Fair Use policy.

So, policies select bodies of law and align platforms to these bodies of law, in varying degree and depending on specific legitimation practices. Fair Use is strongly associated with US law, and embedding that in the translated policies aligns Twitter more to US law than they want to be. But parody has roots in free speech, and that is something that Twitter wishes to align itself with.

Visual Arts in Digital and Online Environments: Changing Copyright and Fair Use Practice among Institutions and Individuals Abstract – Patricia Aufderheide, Aram Sinnreich, American University, United States of America

Patricia: Aram and I have been working with the College Art Association and it brings together a wide range of professionals and practitioners in art across colleges in the US. They had a new code of conduct and we wanted to speak to them, a few months after that code of conduct was released, to see if that had changed practice and understanding. This is a group that use copyrighted work very widely. And indeed one-third of respondents avoid, abandon, or are delayed because of copyrighted work.

Aram: four-fifths of CAA members use copyrighted materials in their work, but only one fifth employ fair use to do that – most or always seek permission. And of those that use fair use there are some that always or usually use Fair Use. So there are real differences here. So, Fair Use are valued if you know about it and undestand it… but a quarter of this group aren’t sure if Fair Use is useful or not. Now there is that code of conduct. There is also some use of Creative Commons and open licenses.

Of those that use copyright materials… But 47% never use open licenses for their own work – there is a real reciprocity gap. Only 26% never use others openly licensed work. and only 10% never use others’ public domain work. Respondents value creative copying… 19 out of 20 CAA members think that creative appropriation can be “original”, and despite this group seeking permissions they also don’t feel that creative appropriation shouldn’t neccassarily require permission. This really points to an education gap within the community.

And 43% said that uncertainty about the law limits creativity. They think they would appropriate works more, they would public more, they would share work online… These mirror fair use usage!

Patricia: We surveyed this group twice in 2013 and in 2016. Much stays the same but there have been changes… In 2016, 2/3rd have heard about the code, and a third have shared that information – with peers, in teaching, with colleagues. Their associations with the concept of Fair Use are very positive.

Arem: The good news is that the code use does lead to change, even within 10 months of launch. This work was done to try and show how much impact a code of conduct has on understanding… And really there was a dramatic differences here. From the 2016 data, those who are not aware of the code, look a lot like those who are aware but have not used the code. But those who use the code, there is a real difference… And more are using fair use.

Patricia: There is one thing we did outside of the survey… There have been dramatic changes in the field. A number of universities have changed journal policies to be default Fair Use – Yale, Duke, etc. There has been a lot of change in the field. Several museums have internally changed how they create and use their materials. So, we have learned that education matters – behaviour changes with knowledge confidence. Peer support matters and validates new knowledge. Institutional action, well publicized, matters .The newest are most likely to change quickly, but the most veteran are in the best position – it is important to have those influencers on board… And teachers need to bring this into their teaching practice.

Panel Q&A

Q1) How many are artists versus other roles?

A1 – Patricia) About 15% are artists, and they tend to be more positive towards fair use.

Q2) I was curious about changes that took place…

A2 – Arem) We couldn’t ask whether the code made you change your practice… But we could ask whether they had used fair use before and after…

Q3) You’ve made this code for the US CAA, have you shared that more widely…

A3 – Patricia) Many of the CAA members work internationally, but the effectiveness of this code in the US context is that it is about interpreting US Fair Use law – it is not a legal document but it has been reviewed by lawyers. But copyright is territorial which makes this less useful internationally as a document. If copyright was more straightforward, that would be great. There are rights of quotation elsewhere, there is fair dealing… And Canadian law looks more like Fair Use. But the US is very litigious so if something passes Fair Use checking, that’s pretty good elsewhere… But otherwise it is all quite territorial.

A3 – Arem) You can see in data we hold that international practitioners have quite different attitudes to American CAA members.

Q4) You talked about the code, and changes in practice. When I talk to filmmakers and documentary makers in Germany they were aware of Fair Use rights but didn’t use them as they are dependent on TV companies buy them and want every part of rights cleared… They don’t want to hurt relationships.

A4 – Patricia) We always do studies before changes and it is always about reputation and relationship concerns… Fair Use only applies if you can obtain the materials independently… But then the question may be that will rights holders be pissed off next time you need to licence content. What everyone told me was that we can do this but it won’t make any difference…

Chair) I understand that, but that question is about use later on, and demonstration of rights clearance.

A4 – Patricia) This is where change in US errors and omissions insurance makes a difference – that protects them. The film and television makers code of conduct helped insurers engage and feel confident to provide that new type of insurance clause.

Q5) With US platforms, as someone in Norway, it can be hard to understand what you can and cannot access and use on, for instance, in YouTube. Also will algorithmic filtering processes of platforms take into account that they deal with content in different territories?

A5 – Arem) I have spoken to Google Council about that issue of filtering by law – there is no difference there… But monitoring

A5 – Amy) I have written about legal fictions before… They are useful for thinking about what a “reasonable person” – and that can be vulnerable by jury and location so writing that into policies helps to shape that.

A5 – Patricia) The jurisdiction is where you create, not where the work is from…

Q6) There is an indecency case in France which they want to try in French court, but Facebook wants it tried in US court. What might the impact on copyright be?

A6 – Arem) A great question but this type of jurisdictional law has been discussed for over 10 years without any clear conclusion.

A6 – Patricia) This is a European issue too – Germany has good exceptions and limitations, France has horrible exceptions and limitations. There is a real challenge for pan European law.

Q7) Did you look at all of impact on advocacy groups who encouraged writing in/completion of replies on DCMA. And was there any big difference between the farmers and car owners?

A7) There was a lot of discussion on the digital right to repair site, and that probably did have an impact. I did work on Net Neutrality before. But in any of those cases I take out boiler plate, and see what they add directly – but there is a whole other paper to be done on boiler plate texts and how they shape responses and terms of additional comments. It wasn’t that easy to distinguish between farmers and car owners, but it was interesting how individuals established credibility. For farmers they talked abot the value of fixing their own equipment, of being independent, of history of ownership. Car mechanics, by contrast, establish technical expertise.

Q8) As a follow up: farmers will have had a long debate over genetically modified seeds – and the right to tinker in different ways…

A8) I didn’t see that reflected in the comments, but there may well be a bigger issue around micromanagement of practices.

Q9) Olivia, I was wondering if you were considering not only the rhetorical arguements of users, what about the way the techniques and tactics they used are received on the other side… What are the effective tactics there, or locate the limits of the effectiveness of the layperson vernacular stategies?

A9) My goal was to see what frames of arguements looked most effective. I think in the case of the John Deere DCMA case that wasn’t that conclusive. It can be really hard to separate the NGO from the individual – especially when NGOs submit huge collections of individual responses. I did a case study on non-consensual pornography was more conclusive in terms of strategies that was effective. The discourses I look at don’t look like legal discourse but I look at the tone and content people use. So, on revenge porn, the law doesn’t really reflect user practice for instance.

Q10) For Amy, I was wondering… Is the problem that Fair Use isn’t translated… Or the law behind that?

A10 – Amy) I think Twitter in particular have found themselves in a weird middle space… Then the exceptions wouldn’t come up. But having it in English is the odd piece. That policy seems to speak specifically to Americans… But you could argue they are trying to impose (maybe that’s a bit too strong) on all English speaking territory. On YouTube all of the policies are translated into the same languages, including Fair Use.

Q11) I’m fascinated in vernacular understanding and then the experts who are in the round tables, who specialise in these areas. How do you see vernacular discourse use in more closed/smaller settings?

A11 – Olivia) I haven’t been able to take this up as so many of those spaces are opaque. But in the 2012 rule making there were some direct quotes from remixers. And there a suggestion around DVD use that people should videotape the TV screen… and that seemed unreasonably onorous…

Chair) Do you forsee a next stage where you get to be in those rooms and do more on that?

A11 – Olivia) I’d love to do some ethnographic studies, to get more involved.

A11 – Patricia) I was in Washington for the DMCA hearings and those are some of the most fun things I go to. I know that the documentary filmmakers have complained about cost of participating… But a technician from the industry gave 30 minutes of evidence on the 40 technical steps to handle analogue film pieces of information… And to show that it’s not actually broadcast quality. It made them gasp. It was devastating and very visual information, and they cited it in their ruling… And similarly in John Deere case the car technicians made impact. By contrast a teacher came in to explain why copying material was important for teaching, but she didn’t have either people or evidence of what the difference is in the classroom.

Q12) I have an interesting case if anyone wants to look at it, around Wikipedia’s Fair Use issues around multimedia. Volunteers take pre-emptively being stricter as they don’t want lawyers to come in on that… And the Wikipedia policies there. There is also automation through bots to delete content without clear Fair Use exception.

A12 – Arem) I’ve seen Fair Use misappropriated on Wikipedia… Copyright images used at low resolution and claimed as Fair Use…

A12- Patricia) Wikimania has all these people who don’t want to deal with law on copyright at all! Wikimedia lawyers are in an a really difficult position.

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Nicola Osborne 2016-10-07 09:32:33

PS-15: Divides (Chair: Christoph Lutz)

The Empowered Refugee: The Smartphone as a Tool of Resistance on the Journey to Europe

Katja Kaufmann

For those of you from other continents we had a great deal of refugees coming to Europe last year, from Turkey, Syria, etc. who were travelling to Germany, Sweden, and Vienna – where I am from – was also a hub. Some of these refugees had smartphones and that was covered in the (right wing) press about this, criticising this group’s ownership of devices but it was not clear how many had smartphones, how they were being used and that’s what I wanted to look at.

So we undertook interviews with refugees to see if they used them, how they used them. We were researching empowerment by mobile phones, following Svensson and Wamala Larsson (2015) on the role of the mobile phone in transforming capacilities of users. Also with reference to N. Kabeer (1999), A. Sen (1999) etc. on meanings of empowerment in these contexts. Smith, Spend and Rashid (2011) describe mobiles and their networs altering users capability sets, and about phone increasing access to flows of information (Castell 2012).

So, I wanted to identify how smartphones were empowering refugees through: gaining an advantage in knowledge by the experiences of other refugees; sensory information; cross-checking information; and capabilities to opposse actions of others.

In terms of an advantage in knowledge refugees described gaining knowledge from previous refugees on reports, routes, maps, administrative processes, warnings, etc. This was through social networks and Facebook groups in particular. So, a male refugee (age 22) described which people smugglers cannot be trusted, and which can. And another (same age) felt that smart phones were essential to being able to get to Europe – because you find information, plan, check, etc.

So, there was retrospective knowledge here, but also engagement with others during their refugee experience and with those ahead on their journey. This was mainly in WhatsApp. So a male refugee (aged 24) described being in Macedonia and speaking to refugees in Serbia, finding out the situation. This was particularly important last year when approaches were changes, border access changed on an hour by hour basis.

In terms of Applying Sensory Abilities, this was particularly manifested in identifying own GPS position – whilst crossing the Aegean or woods. Finding the road with their GPS, or identifying routes and maps. They also used GPS to find other refugees – friends, family members… Using location based services was also very important as they could share data elsewhere – sending GPS location to family members in Sweden for instance.

In terms of Cross-checking information and actions, refugees were able to track routes whilst in the hand of smugglers. A male Syrian refugee (aged 30) checked information every day whilst with people smugglers, to make sure that they were being taken in the right direction – he wanted to head west. But it wasn’t just routes, it was also weather condiions, also rumous, and cross-checking weather conditions before entering a boat. A female Syrian refugee downloaded an app to check conditions and ensure her smuggler was honest and her trip would be safer.

In terms of opposing actions of others, this was about being capable of opposing actions of others – orders of authorities, potential acts of (police) violence, risks, fraud attempts, etc. Also disobedience by knowledge – the Greek government gave orders about the borders, but smartphones allowed annotated map sharing that allowed orders to be disobeyed. And access to timely information – exchange rates for example – a refugee described negotiating price of changing money down by Google searching for this. And opposition was also about a means to apply pressure – threatening with or publishing photos. A male refugee (aged 25) described holding up phones to threaten to document policy violence, and that was impactful. Also some refugees took pictures of people smugglers as a form of personal protection and information exchange, particularly with publication of images as a threat held in case of mistreatment.

So, in summary the smartphones

Q&A

Q1) Did you have any examples of privacy concerns in your interviews, or was this a concern for later perhaps?

A1) Some mentioned this, some felt some apps and spaces are more scrutinised than others. There was concern that others may have been identified through Facebook – a feeling rather than proof. One said that they do not send their parents any pictures in case she was mistaken by Syrian government as a fighter. But mostly privacy wasn’t an immediate concern, access to information was – and it was very succesful.

Q2) I saw two women in the data here, were there gender differences?

A2) We tried to get more women but there were difficulties there. On the journey they were using smartphones in similar ways – but I did talk to them and they described differences in use before their journey and talked about picture taking and sharing, the hijab effect, etc.

Social media, participation, peer pressure, and the European refugee crisis: a force awakens? – Nils Gustafsson, Lund university, Sweden

My paper is about receiving/host nations. Sweden took in 160,000 refugees during the crisis in 2015. I wanted to look at this as it was a strange time to live in. A lot of people started coming in late summer and early autumn… Numbers were rising. At first response was quite enthusiastic and welcoming in host populations in Germany, Austria, Sweden. But as it became more difficult to cope with larger groups of people, there were changes and organising to address challenge.

And the organisation will remind you of Alexander (??) on the “logic of collective action” – where groups organise around shared ideas that can be joined, ideas, almost a brand, e.g. “refugees welcome”. And there were strange collaborations between government, NGOs, and then these ad hoc networks. But there was also a boom and bust aspect here… In Sweden there were statements about opening hearts, of not shutting borders… But people kept coming through autumn and winter… By December Denmark, Sweden, etc. did a 180 degree turn, closing borders. There were border controls between Denmark and Sweden for the first time in 60 years. And that shift had popular support. And I was intrigued about this. And this work is all part of a longer 3 year project on young people in Sweden and their political engagement – how they choose to engage, how they respond to each other. We draw on Bennett & Segerberg (2013), social participation, social psychology, and the notion of “latent participation” – where people are waiting to engage so just need asking to mobilise.

So, this is work in progress and I don’t know where it will go… But I’ll share what I have so far. And I tried to focus on recruitment – I am interested in when young people are recruited into action by their peers. I am interested in peer pressure here – friends encouraging behaviours, particularly important given that we develop values as young people that have lasting impacts. But also information sharing through young people’s networks…

So, as part of the larger project, we have a survey, so we added some specific questions about the refugee crisis to that. So we asked, “you remember the refugee crisis, did you discuss it with your friends?” – 93.5% had, and this was not surprising as it is a major issue. When we asked if they had discussed it on social media it was around 33.3% – much lower perhaps due to controversy of subject matter, but this number was also similar to those in the 16-25 year old age group.

We also asked whether they did “work” around the refugee crisis – volunteering or work for NGOs, traditional organisations. Around 13.8% had. We also asked about work with non-traditional organisations and 26% said that they had (and in 16-25% age group, it was 29.6%), which seems high – but we have nothing to compare this too.

Colleagues and I looked at Facebook refugee groups in Sweden – those that were open – and I looked at and scraped these (n=67) and I coded these as being either set up as groups by NGOs, churches, mosques, traditional organisations, or whether they were networks… Looking across autumn and winter of 2015 the posts to these groups looked consistent across traditional groups, but there was a major spike from the networks around the crisis.

We have also been conducting interviews in Malmo, with 16-19 and 19-25 year olds. They commented on media coverage, and the degree to which the media influences them, even with social media. Many commented on volunteering at the central station, receiving refugees. Some felt it was inspiring to share stories, but others talked about their peers doing it as part of peer pressure, and critical commenting about “bragging” in Facebook posts. Then as the mood changed, the young people talked about going to the central station being less inviting, on fewer Facebook posts… about feeling that “maybe it’s ok then”. One of our participants was from a refugee background and ;;;***

Q&A

Q1) I think you should focus on where interest drops off – there is a real lack of research there. But on the discussion question, I wasn’t surprised that only 30% discussed the crisis there really.

A1) I wasn’t too surprised

Q2) I am from Finland, and we also helped in the crisis, but I am intrigued at the degree of public turnaround as it hasn’t shifted like that in Finland.

A2) Yeah, I don’t know… The middleground changed. Maybe something Swedish about it… But also perhaps to do with the numbers…

Q2) I wonder… There was already a strong anti-immigrant movement from 2008, I wonder if it didn’t shift in the same way.

A2) Yes, I think that probably is fair, but I think how the Finnish media treated the crisis would also have played a role here too.

An interrupted history of digital divides – Bianca Christin Reisdorf, Whisnu Triwibowo, Michael Nelson, William Dutton, Michigan State University, United States of America

I am going to switch gears a bit with some more theoretical work. We have been researching internet use and how it changes over time – from a period where there was very little knowledge of or use of the internet to the present day. And I’ll give some background than talk about survey data – but that is an issue of itself… I’ll be talking about quantitative survey data as it’s hard to find systematic collection of qualitative research instruments that I could use in my work.

So we have been asking about internet use for over 20 years… And right now I have data from Michigan, the UK, and the US… I have also just received further data from South Africa (this week!).

When we think about Digital Inequality the idea of the digital divide emerged in the late 1990s – there was government interest, data collection, academic work. This was largely about the haves vs. have-nots; on vs. off. And we saw a move to digital inequalities (Hargittai) in the early 2000s… Then it went quite aside from work from Neil Selwyn in the UK, from Helsper and Livingstone… But the discussion has moved onto skills…

Policy wise we have also seen a shift… Lots of policies around digital divide up to around 2002, then a real pause as there was an assumption that problems would be solved. Then, in the US at least, Obama refocused on that divide from 2009.

So, I have been looking at data from questionnaires from Michigan State of the State Survey (1997-2016); questionnaires from digital future survey in the US (2000, 2002, 2003, 2014); questionnaires from the Oxford Internet Surveys in the UK (2003, 2005, 2007, 2009, 2013); Hungarian World Internet Project (2009); South African World Internet Project (2012).

Across these data sets we have looked at questionnaires and frequency of use of particular questions here on use, on lack of use, etc. When internet penetration was less high there was a lot of explanation in questions, but we have shifted away from that, so that we assume that people understand that… And we’ve never returned to that. We’ve shifted to devices questions, but we don’t ask other than that. We asked about number of hours online… But that increasingly made less sense, we do that less as it is essentially “all day” – shifting to how frequently they go online though.

Now the State of the State Survey in Michigan is different from the other data here – all the others are World Internet Project surveys but SOSS is not looking at the same areas as not interent researchers neccassarily. In Hungary (2009 data) similar patterns of question use emerged, but particular focus on mobile use. But the South African questionnaire was very different – they ask how many people in the household is using the internet – we ask about the individual but not others in the house, or others coming to the house. South Africa has around 40% penetration of internet connection (at least in 2012 when we have data here), that is a very different context. There they ask for lack of access and use, and the reasons for that. We ask about use/non-use rather than reasons.

So there is this gap in the literature, there is a need for quantitative and qualitative methods here. We also need to understand that we need to consider other factors here, particularly technology itself being a moving target – in South Africa they ask about internet use and also Facebook – people don’t always identify Facebook as internet use. Indeed so many devices are connected – maybe we need

Q&A

Q1) I have a question about the questionnaires – do any ask about costs? I was in Peru and lack of connections, but phones often offer free WhatsApp and free Pokemon Go.

A1) Only the South African one asks that… It’s a great question though…

Q2) You can get Pew questionnaires and also Ofcom questionnaires from their website. And you can contact the World Internet Project directly… And there is an issue with people not knowing if they are on the internet or not – increasingly you ask a battery of questions… and then filtering on that – e.g. if you use email you get counted as an internet user.

A2) I have done that… Trying to locate those questionnaires isn’t always proving that straightforward.

Q3) In terms of instruments – maybe there is a need to developmore nuanced questionnaires there.

A3) Yes.

Levelling the socio-economic playing field with the Internet? A case study in how (not) to help disadvantaged young people thrive online – Huw Crighton Davies, Rebecca Eynon, Sarah Wilkin, Oxford Internet Institute, United Kingdom

This is about a scheme called the “Home Access Scheme” and I’m going to talk about why we could not make it work. The origins here was a city council’s initiative – they came to us. DCLG (2016) data showed 20-30% of the population were below the poverty line, and we new around 7-8% locally had no internet access (known through survey responses). And the players here were researchers, local government, schools, and also an (unnamed) ISP.

The aim of the scheme was to raise attainment in GCSEs, to build confidence, and to improve employability skills. The Schools had a responsibility to identify students in need at school, to procure laptops, memory sticks and software, provide regular, structured in-school pastoral skills and opportunities – not just in computing class. The ISP was to provide set up help, technical support, free internet connections for 2 years.

This scheme has been running two years, so where are we? Well we’ve had successes: preventing arguments and conflict; helped with schoolwork, job hunting; saved money; and improved access to essential services – this is partly as cost cutting by local authorities have moved transactions online like bidding for council housing, repeat prescription etc. There was also some intergenerational bonding as families shared interests. Families commented on the success and opportunities.

We did 25 interiews, 84 1-1 sessions in schools, 3 group workshops, 17 ethnographic visits, plus many more informal meet ups. So we have lots of data about these families, their context, their lives. But…

Only three families had consistent internet access throughout. Only 8 families are still in the programme. It fell apart… Why?

Some schools were so nervous about use that they filtered and locked down their laptops. One school used the scheme money to buy teacher laptops, gave students old laptops instead. Technical support was low priority. Lead teachers left/delegated/didn’t answer emails. Very narrow use of digital technology. No in-house skills training. Very little cross-curriculum integration. Lack of ICT classes after year 11. And no matter how often we asked about it we got no data from schools.

The ISP didn’t set up collections, didn’t support the families, didn’t do what they had agreed to. They tried to bill families and one was threatened with debt collectors!

So, how did this happen? Well maybe these are neoliberalist currents? I use that term cautiously but… We can offer an emergent definition of neoliberalism from this experience.

There is a neoliberalist disfigurement of schools: teachers under intense pressue to meet auditable targets; the scheme’s students subject to a range of targets used to problematise a school’s performance – exclusions, attendance, C grades; the scheme shuffled down priorities; ICT not deemed academic enough under Govian school changes; and learning is stribbed back to narrow range of subjects and focus towards these targets.

There were effects of neoliberalism on the city council: targets and “more for less” culture; scheme disincentivised; erosion of authority of democratic institutional councils – schools beyond authority controls, and high turn over of staff.

There were neoliberalist practices at the ISP: commodifying philanthropy; couldn’t not treat families as customers. And there were dysfunctional mini-markets: they subcontracted delivery and set up; they subcontracted support; they charged for support and charged for internet even if they couldn’t help…

Q&A

Q1) Is the problem digital divides but divides… Any attempt to overcome class separation and marketisation is working against the attempts to fix this issue here.

A1) We have a paper coming and yes, there were big issues here for policy and a need to be holistic… We found parents unable to attend parents evening due to shift work, and nothing in the school processes to accommodate this. And the measure of poverty for children is “free school meals” but many do not want to apply as it is stigmatising, and many don’t qualify even on very low incomes… That leads to children and parents being labelled disengaged or problematic

Q2) Isn’t the whole basis of this work neoliberal though?]

A2) I agree. We didn’t set the terms of this work..

Panel Q&A

Q1/comment) RSE and access

A1 – Huw) Other companies the same

Q2) Did the refugees in your work Katja have access to Sim cards and internet?

A2 – Katja) It was a challenge. Most downloaded maps and resources… And actually they preferred Apple to Android as the GPS is more accurate without an internet connection – that makes a big difference in the Aegean sea for instance. So refugees shared sim cards, used power banks for the energy.

Q3) I had a sort of reflection on Nils’ paper and where to take this next… It occurs to me that you have quite a few different arguements… You have this survey data, the interviews, and then a different sort of participation from the Facebook groups… I have students in Berlin here looking at the boom and bust – and I wondered about that Facebook group work being worth connecting up to that type of work – it seems quite separate to the youth participation section.

A3 – Nils) I wasn’t planning on talking about that, but yes.

Comment) I think there is a really interesting aspect of these campaigns and how they become part of social media and the everyday life online… The way they are becoming engaged… And the latent participation there…

Q3) I can totally see that, though challenging to cover in one article.

Q4) I think it might be interesting to talk to the people who created the surveys to understand motivations…

A4) Absolutely, that is one of the reasons I am so keen to hear about other surveys.

Q5) You said you were struggling to find qualitative data?

A5 – Katja) You can usually download quantitative instruments, but that is harder for qualitative instruments including questions and interview guides…

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Association of Internet Researchers AoIR 2016: Day Two

Today I am again at the Association of Internet Researchers AoIR 2016 Conference in Berlin. Yesterday we had workshops, today the conference kicks off properly. Follow the tweets at: #aoir2016.

As usual this is a liveblog so all comments and corrections are very much welcomed. 

Platform Studies: The Rules of Engagement (Chair: Jean Burgess, QUT)

How affordances arise through relations between platforms, their different types of users, and what they do to the technology – Taina Bucher (University of Copenhagen) and Anne Helmond (University of Amsterdam)

Taina: Hearts on Twitter: In 2015 Twitter moved from stars to hearts, changing the affordances of the platform. They stated that they wanted to make the platform more accessible to new users, but that impacted on existing users.

Today we are going to talk about conceptualising affordances. In it’s original meaning an affordance is conceived of as a relational property (Gibson). For Norman perceived affordances were more the concern – thinking about how objects can exhibit or constrain particular actions. Affordances are not just the visual clues or possibilities, but can be felt. Gaver talks about these technology affordances. There are also social affordances – talked about my many – mainly about how poor technological affordances have impact on societies. It is mainly about impact of technology and how it can contain and constrain sociality. And finally we have communicative affordances (Hutchby), how technological affordances impact on communities and communications of practices.

So, what about platform changes? If we think about design affordances, we can see that there are different ways to understand this. The official reason for the design was given as about the audience, affording sociality of community and practices.

Affordances continues to play an important role in media and social media research. They tend to be conceptualised as either high-level or low-level affordances, with ontological and epistemological differences:

  • High: affordance in the relation – actions enabled or constrained
  • Low: affordance in the technical features of the user interface – reference to Gibson but they vary in where and when affordances are seen, and what features are supposed to enable or constrain.

Anne: We want to now turn to platform-sensitive approach, expanding the notion of the user –> different types of platform users, end-users, developers, researchers and advertisers – there is a real diversity of users and user needs and experiences here (see Gillespie on platforms. So, in the case of Twitter there are many users and many agendas – and multiple interfaces. Platforms are dynamic environments – and that differentiates social media platforms from Gibson’s environmental platforms. Computational systems driving media platforms are different, social media platforms adjust interfaces to their users through personalisation, A/B testing, algorithmically organised (e.g. Twitter recommending people to follow based on interests and actions).

In order to take a relational view of affordances, and do that justice, we also need to understand what users afford to the platforms – as they contribute, create content, provide data that enables to use and development and income (through advertisers) for the platform. Returning to Twitter… The platform affords different things for different people

Taking medium-specificity of platforms into account we can revisit earlier conceptions of affordance and critically analyse how they may be employed or translated to platform environments. Platform users are diverse and multiple, and relationships are multidirectional, with users contributing back to the platform. And those different users have different agendas around affordances – and in our Twitter case study, for instance, that includes developers and advertisers, users who are interested in affordances to measure user engagement.

How the social media APIs that scholars so often use for research are—for commercial reasons—skewed positively toward ‘connection’ and thus make it difficult to understand practices of ‘disconnection’ – Nicolas John (Hebrew University of Israel) and Asaf Nissenbaum (Hebrew University of Israel)

Consider this… On Facebook…If you add someone as a friend they are notified. If you unfriend them, they do not. If you post something you see it in your feed, if you delete it it is not broadcast. They have a page called World of Friends – they don’t have one called World of Enemies. And Facebook does not take kindly to app creators who seek to surface unfriending and removal of content. And Facebook is, like other social media platforms, therefore significantly biased towards positive friending and sharing actions. And that has implications for norms and for our research in these spaces.

One of our key questions here is what can’t we know about

Agnotology is defined as the study of ignorance. Robert Proctor talks about this in three terms: native state – childhood for instance; strategic ploy – e.g. the tobacco industry on health for years; lost realm – the knowledge that we cease to hold, that we loose.

I won’t go into detail on critiques of APIs for social science research, but as an overview the main critiques are:

  1. APIs are restrictive – they can cost money, we are limited to a percentage of the whole – Burgess and Bruns 2015; Bucher 2013; Bruns 2013; Driscoll and Walker
  2. APIs are opaque
  3. APIs can change with little notice (and do)
  4. Omitted data – Baym 2013 – now our point is that these platforms collect this data but do not share it.
  5. Bias to present – boyd and Crawford 2012

Asaf: Our methodology was to look at some of the most popular social media spaces and their APIs. We were were looking at connectivity in these spaces – liking, sharing, etc. And we also looked for the opposite traits – unliking, deletion, etc. We found that social media had very little data, if any, on “negative” traits – and we’ll look at this across three areas: other people and their content; me and my content; commercial users and their crowds.

Other people and their content – APIs tend to supply basic connectivity – friends/following, grouping, likes. Almost no historical content – except Facebook which shares when a user has liked a page. Current state only – disconnections are not accounted for. There is a reason to not know this data – privacy concerns perhaps – but that doesn’t explain my not being able to find this sort of information about my own profile.

Me and my content – negative traits and actions are hidden even from ourselves. Success is measured – likes and sharin, of you or by you. Decline is not – disconnections are lost connections… except on Twitter where you can see analytics of followers – but no names there, and not in the API. So we are losing who we once were but are not anymore. Social network sites do not see fit to share information over time… Lacking disconnection data is an idealogical and commercial issue.

Commercial users and their crowds – these users can see much more of their histories, and the negative actions online. They have a different regime of access in many cases, with the ups and downs revealed – though you may need to pay for access. Negative feedback receives special attention. Facebook offers the most detailed information on usage – including blocking and unliking information. Customers know more than users, or Pages vs. Groups.

Nicholas: So, implications. From what Asaf has shared shows the risk for API-based research… Where researchers’ work may be shaped by the affordances of the API being used. Any attempt to capture negative actions – unlikes, choices to leave or unfriend. If we can’t use APIs to measure social media phenomena, we have to use other means. So, unfriending is understood through surveys – time consuming and problematic. And that can put you off exploring these spaces – it limits research. The advertiser-friends user experience distorts the space – it’s like the stock market only reporting the rises except for a few super wealthy users who get the full picture.

A biography of Twitter (a story told through the intertwined stories of its key features and the social norms that give them meaning, drawing on archival material and oral history interviews with users) – Jean Burgess (Queensland University of Technology) and Nancy Baym (Microsoft Research)

I want to start by talking about what I mean by platforms, and what I mean by biographies. Here platforms are these social media platforms that afford particular possibilities, they enable and shape society – we heard about the platformisation of society last night – but their governance, affordances, are shaped by their own economic existance. They are shaping and mediating socio-cultural experience and we need to better to understand the values and socio-cultural concerns of the platforms. By platform studies we mean treating social media platforms as spaces to study in their own rights: as institutions, as mediating forces in the environment.

So, why “biography” here? First we argue that whilst biographical forms tend to be reserved for individuals (occasionally companies and race horses), they are about putting the subject in context of relationships, place in time, and that the context shapes the subject. Biographies are always partial though – based on unreliable interviews and information, they quickly go out of date, and just as we cannot get inside the heads of those who are subjects of biographies, we cannot get inside many of the companies at the heart of social media platforms. But (after Richard Rogers) understanding changes helps us to understand the platform.

So, in our forthcoming book, Twitter: A Biography (NYU 2017), we will look at competing and converging desires around e.g the @, RT, #. Twitter’s key feature set are key characters in it’s biography. Each has been a rich site of competing cultures and norms. We drew extensively on the Internet Archives, bloggers, and interviews with a range of users of the platform.

Nancy: When we interviewed people we downloaded their archive with them and talked through their behaviour and how it had changed – and many of those features and changes emerged from that. What came out strongly is that noone knows what Twitter is for – not just amongst users but also amongst the creators – you see that today with Jack Dorsey and Anne Richards. The heart of this issue is about whether Twitter is about sociality and fun, or is it a very important site for sharing important news and events. Users try to negotiate why they need this space, what is it for… They start squabling saying “Twitter, you are doing it wrong!”… Changes come with backlash and response, changed decisions from Twitter… But that is also accompanied by the media coverage of Twitter, but also the third party platforms build on Twitter.

So the “@” is at the heart of Twitter for sociality and Twitter for information distribution. It was imported from other spaces – IRC most obviously – as with other features. One of the earliest things Twitter incorporated was the @ and the links back.. You have things like originally you could see everyone’s @ replies and that led to feed clutter – although some liked seeing unexpected messages like this. So, Twitter made a change so you could choose. And then they changed again to automatically not see replies from those you don’t follow. So people worked around that with “.@” – which created conflict between the needs of the users, the ways they make it usable, and the way the platform wants to make the space less confusing to new users.

The “RT” gave credit to people for their words, and preserved integrity of words. At first this wasn’t there and so you had huge variance – the RT, the manually spelled out retweet, the hat tip (HT). Technical changes were made, then you saw the number of retweets emerging as a measure of success and changing cultures and practices.

The “#” is hugely disputed – it emerged through hashtag.org: you couldn’t follow them in Twitter at first but they incorporated it to fend off third party tools. They are beloved by techies, and hated by user experience designers. And they are useful but they are also easily coopted by trolls – as we’ve seen on our own hashtag.

Insights into the actual uses to which audience data analytics are put by content creators in the new screen ecology (and the limitations of these analytics) – Stuart Cunningham (QUT) and David Craig (USC Annenberg School for Communication and Journalism)

The algorithmic culture is well understood as a part of our culture. There are around 150 items on Tarleton Gillespie and Nick Seaver’s recent reading list and the literature is growing rapidly. We want to bring back a bounded sense of agency in the context of online creatives.

What do I mean by “online creatives”? Well we are looking at social media entertainment – a “new screen ecology” (Cunningham and Silver 2013; 2015) shaped by new online creatives who are professionalising and monetising on platforms like YouTube, as opposed to professional spaces, e.g. Netflix. YouTube has more than 1 billion users, with revenue in 2015 estimated at $4 billion per year. And there are a large number of online creatives earning significant incomes from their content in these spaces.

Previously online creatives were bound up with ideas of democratic participative cultures but we want to offer an immanent critique of the limits of data analytics/algorithmic culture in shaping SME from with the industry on both the creator (bottom up) and platform (top down) side. This is an approach to social criticism exposes the way reality conflicts not with some “transcendent” concept of rationality but with its own avowed norms, drawing on Foucault’s work on power and domination.

We undertook a large number of interviews and from that I’m going to throw some quotes at you… There is talk of information overload – of what one might do as an online creative presented with a wealth of data. Creatives talk about the “non-scalable practices” – the importance and time required to engage with fans and subscribers. Creatives talk about at least half of a working week being spent on high touch work like responding to comments, managing trolls, and dealing with challenging responses (especially with creators whose kids are engaged in their content).

We also see cross-platform engagement – and an associated major scaling in workload. There is a volume issue on Facebook, and the use of Twitter to manage that. There is also a sense of unintended consequences – scale has destroyed value. Income might be $1 or $2 for 100,000s or millions of views. There are inherent limits to algorithmic culture… But people enjoy being part of it and reflect a real entrepreneurial culture.

In one or tow sentences, the history of YouTube can be seen as a sort of clash of NoCal and SoCal cultures. Again, no-one knows what it is for. And that conflict has been there for ten years. And you also have the MCNs (Multi-Contact Networks) who are caught like the meat in the sandwich here.

Panel Q&A

Q1) I was wondering about user needs and how that factors in. You all drew upon it to an extent… And the dissatisfaction of users around whether needs are listened to or not was evident in some of the case studies here. I wanted to ask about that.

A1 – Nancy) There are lots of users, and users have different needs. When platforms change and users are angry, others are happy. We have different users with very different needs… Both of those perspectives are user needs, they both call for responses to make their needs possible… The conflict and challenges, how platforms respond to those tensions and how efforts to respond raise new tensions… that’s really at the heart here.

A1 – Jean) In our historical work we’ve also seen that some users voices can really overpower others – there are influential users and they sometimes drown out other voices, and I don’t want to stereotype here but often technical voices drown out those more concerned with relationships and intimacy.

Q2) You talked about platforms and how they developed (and I’m afraid I didn’t catch the rest of this question…)

A2 – David) There are multilateral conflicts about what features to include and exclude… And what is interesting is thinking about what ideas fail… With creators you see economic dependence on platforms and affordances – e.g. versus PGC (Professionally Generated Content).

A2 – Nicholas) I don’t know what user needs are in a broader sense, but everyone wants to know who unfriended them, who deleted them… And a dislike button, or an unlike button… The response was strong but “this post makes me sad” doesn’t answer that and there is no “you bastard for posting that!” button.

Q3) Would it be beneficial to expose unfriending/negative traits?

A3 – Nicholas) I can think of a use case for why unfriending would be useful – for instance wouldn’t it be useful to understand unfriending around the US elections. That data is captured – Facebook know – but we cannot access it to research it.

A3 – Stuart) It might be good for researchers, but is it in the public good? In Europe and with the Right to be Forgotten should we limit further the data availability…

A3 – Nancy) I think the challenge is that mismatch of only sharing good things, not sharing and allowing exploration of negative contact and activity.

A3 – Jean) There are business reasons for positivity versus negativity, but it is also about how the platforms imagine their customers and audiences.

Q4) I was intrigued by the idea of the “Medium specificity of platforms” – what would that be? I’ve been thinking about devices and interfaces and how they are accessed… We have what we think of as a range but actually we are used to using really one or two platforms – e.g. Apple iPhone – in terms of design, icons, etc. and the possibilities of interface is, and what happens when something is made impossible by the interface.

A4 – Anne) When the “medium specificity” we are talking about the platform itself as medium. Moving beyond end user and user experience. We wanted to take into account the role of the user – the platform also has interfaces for developers, for advertisers, etc. and we wanted to think about those multiple interfaces, where they connect, how they connect, etc.

A4 – Taina) It’s a great point about medium specitivity but for me it’s more about platform specifity.

A4 – Jean) The integration of mobile web means the phone iOS has a major role here…

A4 – Nancy) We did some work with couples who brought in their phones, and when one had an Apple and one had an Android phone we actually found that they often weren’t aware of what was possible in the social media apps as the interfaces are so different between the different mobile operating systems and interfaces.

Q5) Can you talk about algorithmic content and content innovation?

A5 – David) In our work with YouTube we see forms of innovation that are very platform specific around things like Vine and Instagram. And we also see counter-industrial forms and practices. So, in the US, we see blogging and first person accounts of lives… beauty, unboxing, etc. But if you map content innovation you see (similarly) this taking the form of gaps in mainstream culture – in India that’s stand up comedy for instance. Algorithms are then looking for qualities and connections based on what else is being accessed – creating a virtual circle…

Q6) Can we think of platforms as instable, about platforms having not quite such a uniform sense of purpose and direction…

A6 – Stuart) Most platforms are very big in terms of their finance… If you compare that to 20 years ago the big companies knew what they were doing! Things are much more volatile…

A6 – Jean) That’s very common in the sector, except maybe on Facebook… Maybe.

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Association of Internet Researchers AoIR 2016 РDay 1 РJos̩ van Dijck Keynote

If you’ve been following my blog today you will know that I’m in Berlin for the Association of Internet Researchers AoIR 2016 (#aoir2016) Conference, at Humboldt University. As this first day has mainly been about workshops – and I’ve been in a full day long Digital Methods workshop – we do have our first conference keynote this evening. And as it looks a bit different to my workshop blog, I thought a new post was in order.

As usual, this is a live blog post so corrections, comments, etc. are all welcomed. This session is also being videoed so you will probably want to refer to that once it becomes available as the authoritative record of the session. 

Keynote: The Platform Society – José van Dijck (University of Amsterdam) with Session Chair: Jennifer Stromer-Galley

 

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Association of Internet Researchers AoIR 2016: Day 1 – Workshops

After a few weeks of leave I’m now back and spending most of this week at the Association of Internet Researchers (AoIR) Conference 2016. I’m hugely excited to be here as the programme looks excellent with a really wide range of internet research being presented and discussed. I’ll be liveblogging throughout the week starting with today’s workshops.

I am booked into the Digital Methods in Internet Research: A Sampling Menu workshop, although I may be switching session at lunchtime to attend the Internet rules… for Higher Education workshop this afternoon.

The Digital Methods workshop is being chaired by Patrik Wikstrom (Digital Media Research Centre, Queensland University of Technology, Australia) and the speakers are:

  • Erik Borra (Digital Methods Initiative, University of Amsterdam, the Netherlands),
  • Axel Bruns (Digital Media Research Centre, Queensland University of Technology, Australia),
  • Jean Burgess (Digital Media Research Centre, Queensland University of Technology, Australia),
  • Carolin Gerlitz (University of Siegen, Germany),
  • Anne Helmond (Digital Methods Initiative, University of Amsterdam, the Netherlands),
  • Ariadna Matamoros Fernandez (Digital Media Research Centre, Queensland University of Technology, Australia),
  • Peta Mitchell (Digital Media Research Centre, Queensland University of Technology, Australia),
  • Richard Rogers (Digital Methods Initiative, University of Amsterdam, the Netherlands),
  • Fernando N. van der Vlist (Digital Methods Initiative, University of Amsterdam, the Netherlands),
  • Esther Weltevrede (Digital Methods Initiative, University of Amsterdam, the Netherlands).

I’ll be taking notes throughout but the session materials are also available here: http://tinyurl.com/aoir2016-digmethods/.

Patrik: We are in for a long and exciting day! I won’t introduce all the speakers as we won’t have time!

Conceptual Introduction: Situating Digital Methods (Richard Rogers)

My name is Richard Rogers, I’m professor of new media and digital culture at the University of Amsterdam and I have the pleasure of introducing today’s session. So I’m going to do two things, I’ll be situating digital methods in internet-related research, and then taking you through some digital methods.

I would like to situate digital methods as a third era of internet research… I think all of these eras thrive and overlap but they are differentiated.

  1. Web of Cyberspace (1994-2000): Cyberstudies was an effort to see difference in the internet, the virtual as distinct from the real. I’d situate this largely in the 90’s and the work of Steve Jones and Steve (?).
  2. Web as Virtual Society? (2000-2007) saw virtual as part of the real. Offline as baseline and “virtual methods” with work around the digital economy, the digital divide…
  3. Web as societal data (2007-) is about “virtual as indication of the real. Online as baseline.

Right now we use online data about society and culture to make “grounded” claims.

So, if we look at Allrecipes.com Thanksgiving recipe searches on a map we get some idea of regional preference, or we look at Google data in more depth, we get this idea of internet data as grounding for understanding culture, society, tastes.

So, we had this turn in around 2008 to “web as data” as a concept. When this idea was first introduced not all were comfortable with the concept. Mike Thelwell et al (2005) talked about the importance of grounding the data from the internet. So, for instance, Google’s flu trends can be compared to Wikipedia traffic etc. And with these trends we also get the idea of “the internet knows first”, with the web predicting other sources of data.

Now I do want to talk about digital methods in the context of digital humanities data and methods. Lev Manovich talks about Cultural Analytics. It is concerned with digitised cultural materials with materials clusterable in a sort of art historical way – by hue, style, etc. And so this is a sort of big data approach that substitutes “continuous change” for periodisation and categorisation for continuation. So, this approach can, for instance, be applied to Instagram (Selfiexploration), looking at mood, aesthetics, etc. And then we have Culturenomics, mainly through the Google Ngram Viewer. A lot of linguists use this to understand subtle differences as part of distance reading of large corpuses.

And I also want to talk about e-social sciences data and method. Here we have Webometrics (Thelwell et al) with links as reputational markers. The other tradition here is Altmetrics (Priem et al), which uses online data to do citation analysis, with social media data.

So, at least initially, the idea behind digital methods was to be in a different space. The study of online digital objects, and also natively online method – methods developed for the medium. And natively digital is meant in a computing sense here. In computing software has a native mode when it is written for a specific processor, so these are methods specifically created for the digital medium. We also have digitized methods, those which have been imported and migrated methods adapted slightly to the online.

Generally speaking there is a sort of protocol for digital methods: Which objects and data are available? (links, tags, timestamps); how do dominant devices handle them? etc.

I will talk about some methods here:

1. Hyperlink

For the hyperlink analysis there are several methods. The Issue Crawler software, still running and working, enable you to see links between pages, direction of linking, aspirational linking… For example a visualisation of an Armenian NGO shows the dynamics of an issue network showing politics of association.

The other method that can be used here takes a list of sensitive sites, using Issue Crawler, then parse it through an internet censorship service. And variations on this that indicate how successful attempts at internet censorship are. We do work on Iran and China and I should say that we are always quite thoughtful about how we publish these results because of their sensitivity.

2. The website as archived object

We have the Internet Archive and we have individual archived web sites. Both are useful but researcher use is not terribly signficant so we have been doing work on this. See also a YouTube video called “Google and the politics of tabs” – a technique to create a movie of the evolution of a webpage in the style of timelapse photography. I will be publishing soon about this technique.

But we have also been looking at historical hyperlink analysis – giving you that context that you won’t see represented in archives directly. This shows the connections between sites at a previous point in time. We also discovered that the “Ghostery” plugin can also be used with archived websites – for trackers and for code. So you can see the evolution and use of trackers on any website/set of websites.

6. Wikipedia as cultural reference

Note: the numbering is from a headline list of 10, hence the odd numbering… 

We have been looking at the evolution of Wikipedia pages, understanding how they change. It seems that pages shift from neutral to national points of view… So we looked at Srebenica and how that is represented. The pages here have different names, indicating difference in the politics of memory and reconciliation. We have developed a triangulation tool that grabs links and references and compares them across different pages. We also developed comparative image analysis that lets you see which images are shared across articles.

7. Facebook and other social networking sites

Facebook is, as you probably well know, is a social media platform that is relatively difficult to pin down at a moment in time. Trying to pin down the history of Facebook find that very hard – it hasn’t been in the Internet Archive for four years, the site changes all the time. We have developed two approaches: one for social media profiles and interest data as means of stufying cultural taste ad political preference or “Postdemographics”; And “Networked content analysis” which uses social media activity data as means of studying “most engaged with content” – that helps with the fact that profiles are no longer available via the API. To some extend the API drives the research, but then taking a digital methods approach we need to work with the medium, find which possibilities are there for research.

So, one of the projects undertaken with in this space was elFriendo, a MySpace-based project which looked at the cultural tastes of “friends” of Obama and McCain during their presidential race. For instance Obama’s friends best liked Lost and The Daily Show on TV, McCain’s liked Desperate Housewives, America’s Next Top Model, etc. Very different cultures and interests.

Now the Networked Content Analysis approach, where you quantify and then analyse, works well with Facebook. You can look at pages and use data from the API to understand the pages and groups that liked each other, to compare memberships of groups etc. (at the time you were able to do this). In this process you could see specific administrator names, and we did this with right wing data working with a group called Hope not Hate, who recognised many of the names that emerged here. Looking at most liked content from groups you also see the shared values, cultural issues, etc.

So, you could see two areas of Facebook Studies, Facebook I (2006-2011) about presentation of self: profiles and interests studies (with ethics); Facebook II (2011-) which is more about social movements. I think many social media platforms are following this shift – or would like to. So in Instagram Studies the Instagram I (2010-2014) was about selfie culture, but has shifed to Instagram II (2014-) concerned with antagonistic hashtag use for instance.

Twitter has done this and gone further… Twitter I (2006-2009) was about urban lifestyle tool (origins) and “banal” lunch tweets – their own tagline of “what are you doing?”, a connectivist space; Twitter II (2009-2012) has moved to elections, disasters and revolutions. The tagline is “what’s happening?” and we have metrics “trending topics”; Twitter III (2012-) sees this as a generic resource tool with commodification of data, stock market predictions, elections, etc.

So, I want to finish by talking about work on Twitter as a storytelling machine for remote event analysis. This is an approach we developed some years ago around the Iran event crisis. We made a tweet collection around a single Twitter hashtag – which is no longer done – and then ordered by most retweeted (top 3 for each day) and presented in chronological (not reverse) order. And we then showed those in huge displays around the world…

To take you back to June 2009… Mousavi holds an emergency press conference. Voter turn out is 80%. SMS is down. Mousavi’s website and Facebook are blocked. Police use pepper spray… The first 20 days of most popular tweets is a good succinct summary of the events.

So, I’ve taken you on a whistle stop tour of methods. I don’t know if we are coming to the end of this. I was having a conversation the other day that the Web 2.0 days are over really, the idea that the web is readily accessible, that APIs and data is there to be scraped… That’s really changing. This is one of the reasons the app space is so hard to research. We are moving again to user studies to an extent. What the Chinese researchers are doing involves convoluted processes to getting the data for instance. But there are so many areas of research that can still be done. Issue Crawler is still out there and other tools are available at tools.digitalmethods.net.

Twitter studies with DMI-TCAT (Erik Borra)

I’m going to be talking about how we can use the DMI-TCAT tool to do Twitter Studies. I am here with Emile den Tex, one of the original developers of this tool, alongside Eric Borra.

So, what is DMI-TCAT? It is the Digital Methods Initiative Twitter Capture and Analysis Toolset, a server side tool which tries to capture robust and reproducible data capture and analysis. The design is based on two ideas: that captured datasets can be refined in different ways; and that the datasets can be analysed in different ways. Although we developed this tool, it is also in use elsewhere, particularly in the US and Australia.

So, how do we actually capture Twitter data? Some of you will have some experience of trying to do this. As researchers we don’t just want the data, we also want to look at the platform in itself. If you are in industry you get Twitter data through a “data partner”, the biggest of which by far is GNIP – owned by Twitter as of the last two years – then you just pay for it. But it is pricey. If you are a researcher you can go to an academic data partner – DiscoverText or Hexagon – and they are also resellers but they are less costly. And then the third route is the publicly available data – REST APIs, Search API, Streaming APIs. These are, to an extent, the authentic user perspective as most people use these… We have built around these but the available data and APIs shape and constrain the design and the data.

For instance the “Search API” prioritises “relevance” over “completeness” – but as academics we don’t know how “relevance” is being defined here. If you want to do representative research then completeness may be most important. If you want to look at how Twitter prioritises the data, then that Search API may be most relevant. You also have to understand rate limits… This can constrain research, as different data has different rate limits.

So there are many layers of technical mediation here, across three big actors: Twitter platform – and the APIs and technical data interfaces; DMI-TCAT (extraction); Output types. And those APIs and technical data interfaces are significant mediators here, and important to understand their implications in our work as researchers.

So, onto the DMI-TCAT tool itself – more on this in Borra & Reider (2014) (doi:10.1108/AJIM-09-2013-0094). They talk about “programmed method” and the idea of the methodological implications of the technical architecture.

What can one learn if one looks at Twitter through this “programmed method”? Well (1) Twitter users can change their Twitter handle, but their ids will remain identical – sounds basic but its important to understand when collecting data. (2) the length of a Tweet may vary beyond maximum of 140 characters (mentions and urls); (3) native retweets may have their top level text property stortened. (4) Unexpected limitations  support for new emoji characters can be problematic. (5) It is possible to retrieve a deleted tweet.

So, for example, a tweet can vary beyond 140 characters. The Retweet of an original post may be abbreviated… Now we don’t want that, we want it to look as it would to a user. So, we capture it in our tool in the non-truncated version.

And, on the issue of deletion and witholding. There are tweets deleted by users, and their are tweets which are withheld by the platform – and the withholding is a country by country issue. But you can see tweets only available in some countries. A project that uses this information is “Politwoops” (http://politwoops.sunlightfoundation.com/) which captures tweets deleted by US politicians, that lets you filter to specific states, party, position. Now there is an ethical discussion to be had here… We don’t know why tweets are deleted… We could at least talk about it.

So, the tool captures Twitter data in two ways. Firstly there is the direct capture capabilities (via web front-end) which allows tracking of users and capture of public tweets posted by these users; tracking particular terms or keywords, including hashtags; get a small random (approx 1%) of all public statuses. Secondary capture capabilities (via scripts) allows further exploration, including user ids, deleted tweets etc.

Twitter as a platform has a very formalised idea of sociality, the types of connections, parameters, etc. When we use the term “user” we mean it in the platform defined object meaning of the word.

Secondary analytical capabilities, via script, also allows further work:

  1. support for geographical polygons to delineate geographical regions for tracking particular terms or keywords, including hashtags.
  2. Built-in URL expander, following shortened URLs to their destination. Allowing further analysis, including of which statuses are pointing to the same URLs.
  3. Download media (e.g. videos and images (attached to particular Tweets).

So, we have this tool but what sort of studies might we do with Twitter? Some ideas to get you thinking:

  1. Hashtag analysis – users, devices etc. Why? They are often embedded in social issues.
  2. Mentions analysis – users mentioned in contexts, associations, etc. allowing you to e.g. identify expertise.
  3. Retweet analysis – most retweeted per day.
  4. URL analysis – the content that is most referenced.

So Emile will now go through the tool and how you’d use it in this way…

Emile: I’m going to walk through some main features of the DMI TCAT tool. We are going to use a demo site (http://tcatdemo.emiledentex.nl/analysis/) and look at some Trump tweets…

Note: I won’t blog everything here as it is a walkthrough, but we are playing with timestamps (the tool uses UTC), search terms etc. We are exploring hashtag frequency… In that list you can see Bengazi, tpp, etc. Now, once you see a common hashtag, you can go back and query the dataset again for that hashtag/search terms… And you can filter down… And look at “identical tweets” to found the most retweeted content. 

Emile: Eric called this a list making tool – it sounds dull but it is so useful… And you can then put the data through other tools. You can put tweets into Gephi. Or you can do exploration… We looked at Getty Parks project, scraped images, reverse Google image searched those images to find the originals, checked the metadata for the camera used, and investigated whether the cost of a camera was related to the success in distributing an image…

Richard: It was a critique of user generated content.

Analysing Social Media Data with TCAT and Tableau (Axel Bruns)

Analysing Network Dynamics with Agent Based Models (Patrik Wikström)

Tracking the Trackers (Anne Helmond, Carolin Gerlitz, Esther Weltevrede and Fernando van der Vlist)

Multiplatform Issue Mapping (Jean Burgess & Ariadna Matamoros Fernandez)

Analysing and visualising geospatial data (Peta Mitchell)

 

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MediaHub Service Changes Update: MediaPlus and the future of this blog

Following on from previous notification please note that from today, 1 September 2016, the MediaHub subscription service is no longer available. However, all the multimedia content that Jisc has licensed for use by higher and further education institutions, which is currently accessed via the MediaHub subscription, is available through a new service, MediaPlus, at http://mediaplus.alexanderstreet.com.

This blog is currently being retained as an archive, so that the blog posts and resources around using multimedia content in teaching and learning remain available to the Higher and Further Education community. The blog will not be actively updated and if you have any questions about the content, please email: edina@ed.ac.uk.

 

eLearning@ed/LTW Monthly Meet Up #4: Learning Design

This is a very belated posting of my liveblog notes from the eLearning@Ed/LTW Monthly Meet Up #4 on Learning Design which took place on 25th April 2016. You can find further information on the event, and all of our speakers’ slides, on the eLearning@ed wiki.

Despite the delay in posting these notes, the usual cautionary notes apply, and that all corrections, additions, etc. are very much welcomed. 

Becoming an ELDeR – Fiona Hale, Senior eLearning Advisor, IS

Unfortunately I missed capturing notes for the very beginning of Fiona’s talk but I did catch most of it. As context please be aware that she was talking about a significant and important piece of work on Learning Design, including a scoping report by Fiona, which has been taking place over the last year. My notes start as she addresses the preferred formats for learning design training… 

We found that two-day workshops provided space to think, to collaborate, and had the opportunity to both gain new knowledge and apply it on the same day. And also really useful for academic staff to understand the range of colleagues in the room, knowing who they could and should follow up with.

Scoping report recommended developing reusable and collaborative learning design as a new university services within IS, which positions the learning design framework as a scaffold, support staff as facilitators, etc.

There are many recommendations here but in particular I wanted to talk about the importance of workshops being team based and collaborative in approach – bringing together programme team, course team, admin, LT, peer, student, IAD, IS Support librarian, IS EDE, Facilitator, all in the room. Also part of staff development, reward and recognition – tying into UKSPF (HEA) and the Edinburgh Teaching Award. And ensuring this is am embedded process, with connection to processes, language, etc. with registry, board of studies, etc. And also with multiple facilitators.

I looked for frameworks and focused on three to evaluate. These tend to be theoretical, and don’t always work in practice. After trying those all out we found CAIeRO works best, focusing on designing learning experiences over development of content, structured format of the two day workshop. And it combines pedagogy, technology, learner experience.

We have developed the CAIeRO into a slightly different form, the ELDeR Framework, with the addition of assessment and feedback.

Finally! Theory and Practice – Ruth McQuillan, Co-Programme Director, Master of Public Health (online)

Prior to the new MPH programme I have been working in online learning since 2011. I am part of a bigger team – Christine Matthews is our learning technologist and we have others who have come on board for our new programme. Because we had a new programme launching we were very keen to be part of it. So I’m going to talk about how this worked, how we felt about it, etc.

We launched the online MPG in September 2015, which involved developing lots of new courses but also modifying lots of existing courses. And we have a lot of new staff so we wanted to give a sense of building a new team – as well as learning for ourselves how to do it all properly.

So, the stages of the workshop we went through should give you a sense of it. I’ve been on lots of courses and workshops where you learn about something but you don’t have the practical application. And then you have a course to prepare in practice, maybe without that support. So having both aspects together was really good and helpful.

The course we were designing was for mid career professionals from across the world. We were split into two teams – with each having a blend of the kinds of people Fiona talked about – programme team and colleagues from IS and elsewhere. We both developed programme and course mission statements as a group, then compared and happily those were quite close, we reached consensus and that really felt like we were pulling together as a team. And we also checked the course for consistency with the programme.

Next, we looked at the look and feel aspects. We used cards that were relevant for our course, using workshop cards and post it notes, rejecting non relevant cards, using our choice of the cards and some of our own additions.

So, Fiona talked about beginning with the end in mind, and we tried to do that. We started by thinking about what we wanted our students to be able to do at the end of the course. That is important as this is a professional course where we want to build skills and understanding. So, we wanted to focus on what they should know at the end of the course, and only then look at the knowledge they would need. And that was quite a different liberating approach.

And at this point we looked at the SCQF level descriptors to think about learning outcomes, the “On completion of this course you will be able to…” I’m not sure we’d appreciated the value and importance of our learning outcomes before, but actually in the end this was one of the most useful parts of the process. We looked for Sense (are they clear to the learner); Level (are they appropriate to the level of module); Accessibility (are they accessible).

And then we needed to think about assessment and alignment, looking at how we would assess the course, how this fitted into the bigger picture etc.

The next step was to storyboard the course. And by the end of Day One we had a five week course and a sixth week for assessment, we has learning outcomes and how they’d be addressed, assessment, learning activities, concerns, scaffolding. And we thought we’d done a great job! We came back on day two and when we came back we spend maybe half a day recapping, changing… Even if you can’t do a 2 day workshop at least try to do two half days with a big gap between/overnight as we found that space away very helpful.

And once finalised we built a prototype online. And we had a reality check from a critical friend, which was very helpful. We reviewed and adjusted and then made a really detailed action plan. That plan was really helpful.

Now, at the outside we were told that we could come into this process at any point. We had quite a significantly complete idea already and that helped us get real value from this process.

So, how did it feel and what did we learn? Well it was great to have a plan, to see the different areas coming together. The struggle was difficult but important, and it was excellent for team building. “To learn and not to do is really not to learn. To do and not to learn is really not to know. And actually at the end of the day we were really enthusiastic about the process and it was really good to see that process, to put theory into practice, and to do this all in a truly collaborative experience.

How has it changed us? Well we are putting all our new courses through this process. We want to put all our existing courses through this process. We involved more people in the process, in different roles and stages, including students where we can. And we have modified the structure.

Q&A

Q1) Did you go away to do this?

A1) Yes, we went to Dovecot Gallery on Infirmary Street.

A1 – FH) I had some money to do that but I wasn’t kidding that a new space and nice food is important. We are strict on you being there, or not. We expect full on participation. So for those going forward we are looking at rooms in other places – in Evolution House, or in Moray House, etc. Somewhere away from normal offices etc. It has to be a focused. And the value of that is huge, the time up front is really valuable.

A1 – RM) It is also really important for understanding what colleagues are doing, which helps ensure the coherence of the programme, and it is really beneficial to the programme.

Q2) Dow different do you think your design ended up if you hadn’t done this?

A2 – RM) I think one of my colleagues was saying today that she was gently nudged by colleagues to avoid mistakes or pitfalls, to not overload the course, to ensure coherence, etc. I think it’s completely different to how it would have been. And also there were resources and activities – lectures and materials – that could be shared where gaps were recognised.

A2 – FH) If this had been content driven it would be hard as a facilitator. But thinking about the structure, the needs, the learner experience, that can be done, with content and expertise already being brought into that process. It saves time in the long run.

A2 – RM) I know in the past when I’ve been designing courses you can find that you put activities in a particular place without purpose, to make sure there is an activity there… But this process helped keep things clear, coherent and to ensure any activity is clearly linked to a learning outcome, etc.

Q3) Once you’d created the learning outcomes, did you go back and change any of theme?

A3 – FH) On Day 2 there was something that wasn’t quite right…

A3 – RM) It was something too big for the course, and we needed to work that through. The course we were working on in February and that will run for the first time in the new academic year. But actually the UoE system dictates that learning outcomes should be published many months/more than a year in advance. So with new courses we did ask the board of studies if we could provide the learning outcomes to them later on, once defined. They were fine.

A3 – FH) That is a major change that we are working on. But not all departments run the same process or timetable.

A3 – RM) Luckily our board of studies were very open to this, it was great.

Q4) Was there any focus on student interaction and engagement in these process.

A4 – FH) It was part of those cards early in the process, it is part of the design work. And that stage of the cards, the consensus building, those are huge collaborative and valuable sessions.

Q5) And how did you support/require that?

A5 – FH) In that storyboard you will see various (yellow) post its showing assessment and feedback wove in across the course, ensuring the courses you design really do align with that wider University strategy.

Learning Design: Paying It Forward – Christina Matthews

There is a shift across the uni to richer approaches.

I’m going to talk about getting learning technologist involved and why that matters.

The LT can inform the process in useful and creative ways. They can bring insights into particular tools, affordances, and ways to afford or constrain the behaviours of students. They also have a feel for digital literacy of students, as well as being able to provide some continuity across the course in terms of approaches and tools. And having LT in the design process, academic staff can feel supported and better able to take risks and do new things. And the LT can help that nothing is lost between the design workshop, and the actual online course and implementation.

So, how are we paying this forward? Well we are planning learning design workshops for all our new courses for 2015-16 and 2016-17. We really did feel the benefits of 2 days but we didn’t think it was going to be feasible for all of our teams. We felt that we needed to adapt the workshop to fit into one day, so we will be running these as one day workshops and we have prioritised particular aspects to enable that.

The two day workshop format for CAIeRO follows several stages:

  • Stage 1: Course blueprint (mission, learning outcomes, assessment and feedback)
  • Stage 2: Storyboarding
  • Stage 3: Rapid prototyping in the VLE
  • Stage 4: Critical friend evaluation of VLE prototype
  • Stage 5: adjust and review from feedback
  • Stage 6: Creating an action plan
  • Stage 7: reflecting on the workshop in relation to the UK Professional Standards Framework.
  • For the one day workshop we felt the blue print (1), storyboard (2) and action plan stages (6) were essential. The prototyping can be done afterwards and separately, although it is a shame to do that of course.

So, we are reviewing and formalising our 1 day workshop model, which may be useful elsewhere. And we are using these approaches for all the courses on our programme, including new and existing courses. And we are very much looking forward to the ELDeR (Edinburgh Learning Design Roadmap).

Q&A

Q1) When you say “all” programmes, do you mean online or on-campus programmes?

A1) Initially the online courses but we have a campus programme that we really want to connect up, to make the courses more blended, so I think it will feed into our on campus courses. A lot of our online tutors teach both online and on campus, so that will also lead some feeding in here.

Q2) How many do you take to the workshop?

A2) You can have quite a few. We’ve had programme director, course leader, learning technologist, critical friends, etc.

A2 – FH) There are no observers in the room for workshops – lots are wanting to understand that. There are no observers in the room, you have to facilitate the learning objectives section very carefully. Too many people is not useful. Everyone has to be trusted, they have to be part of the process. You need a support librarian, the learning technologist has to squarely be part of the design, student, reality checker, QA… I’ve done at most 8 people. In terms of students you need to be able to open and raw…. So, is it OK to have students in the room… Some conversations being had may not be right for that co-creation type idea. Maybe alumni are better in some cases. Some schools don’t have their own learning technologist, so we bring one. Some don’t have a VLE, so we bring one they can play with.

A2 – CM) In the pilot there were 8 in some, but it didn’t feel like too many in the room.

Q3) As a learning technologist have the workshops helped your work?

A3 – CM) Yes, hugely. That action plan really maps out every stage very clearly. Things can come in last minute and all at the same time otherwise, so that is great. And when big things are agreed in the workshop, you can then focus on the details.

A3 – FH) We are trying to show how actually getting this all resolved up front actually saves money and time later on, as everything is agreed.

Q4) Thinking way ahead… People will do great things… So if we have the course all mapped out here, and well agreed, what happens when teams change – how do you capture and communicate this. Should you have a mini reprise of this to revisit it? How does it go over the long term?

A4 – FH) That’s really true. Also if technologist isn’t the one delivering it, that can also be helpful.

A4 – CM) One thing that comes out of this is a CAIeRO planner that can be edited and shared, but yes, maybe you revisit it for future staff…

A4 – FH) Something about ownership of activities, to give the person coming in and feel ownership. And see how it works before and afterwards. Pointing them to document, to output of storyboard, to get ownership. That’s key to facilitation too.

Q4) So, you can revisit activities etc. to achieve Learning outcome…

A4 – FH) That identification of learning outcomes are clear in the storyboards and documents.

Q5) How often do you meet and review programmes? Every 2 years, every 5 years?

A5 – FH) You should review every 5 years for PG.

Comment) We have an annual event, see what’s working and what isn’t and that is very very valuable and helpful. But that’s perhaps unusual.

A5 – FH) That’s the issue of last minute or isolated activities. This process is a good structure for looking at programme and course. Clearly programme has assessment across it so even though we are looking at the course here, it has that consistency. With any luck we can get this stuff embedded in board of studies etc.

A5 – RM) For us doing this process also changed us.

A5 – FH) That report is huge but the universities I looked at these processes are mandatory not optional. But mandatory can make things more about box ticking in some ways…

Learning Design: 6 Months on – Meredith Corey, School of Education 

We are developing a pilot UG course in GeoSciences and Education collaboration, Sustainability and Social Responsibility, running 2016/17. We are 2 online learning educators working from August 2015 to April 2016. This is the first online level 8 course for on-campus students. And there are plans to adapt the course for the wider community – including staff, alumni etc.

So in the three months before the CAIeRO session, we had started looking at existing resources, building a course team, investigating VLEs. The programme is on sustainability. We looked into types of resources and activities. And we had started drafting learning outcomes and topic storyboarding, with support from Louise Connelly who was (then) in IAD.

So the workshop was a 2 day event and we began with the blueprinting. We had similar ideas and very different ways to describe them so, what was very useful for us, was finding common language and ways to describe what we were doing. We didn’t drastically change our learning outcomes, but lots of debate about the wording. Trying to ensure the learning outcomes were appropriate for level 8 SCQF levels, trying not to overload them. And this whole process has helped us focus on our priorities, our vocabulary, the justification and clear purpose.

The remainder of the workshop was spent on storyboarding. We thought we were really organised in terms of content, videos, etc. But actually that storyboarding, after that discussion of priorities, was really useful. Our storyboard generated three huge A0 sheets to understand the content, the ways students would achieve the learning outcomes. It is an online course and there are things you don’t think about but need to consider – how do they navigate the course? How do they find what they need? How do they find what they need? And Fiona and colleagues were great for questioning and probing that.

We did some prototyping but didn’t have time for reality checks – but we have that process lined up for our pilot in the summer. We also took that storyboard and transferred that information to a huge Popplet that allowed us to look at how the feedback and feed forward fits into the course; how we could make that make sense across the course – it’s easy to miss that feedback and feed forward is too late when you are looking week by week.

The key CAIeRO benefits for us were around exploring priorities (and how these may differ for different cohorts); it challenged our assumptions; it formalised our process and this is useful for future projects; focused on all learners and their experience; and really helped us understand our purpose here. And coming soon we shall return to the Popplet to think about the wider community.

Q&A

Q1) I know with one course the head of school was concerned that an online programme might challenge the value of the face to face, or the concern of replacing the face to face course, and how that fits together.

A1) The hope with this course is that the strength is that it brings together students from as many different schools as possible, to really deal with timetabling barriers, to mix students between schools. It would be good if both exists to complement in each others.

A1 – FH) Its not intended as a replacement… In this course’s mission statement for this, it plays up interdisciplinary issues, and that includes use of OERs, reuse, etc. And talking about doing this stuff.

A1) And also the idea is to give students a great online learning experience that means they might go on and do online masters programmes. And hopefully include staff and alumni that also help that mix, that interdisciplinary thing.

Q2) Do you include student expectations in this course? What about student backgrounds?

A2) We have tried to ensure that tutorial groups play to student strengths and interests, making combinations across schools. We are trialling the course with evaluation through very specific questions.

A2 – FH) And there will assessment that asks students to place that learning into their own context, location, etc.

Course Design and your VLE – Ross Ward

I want to talk quickly about how you translate a storyboard into your VLE, in very general terms. Taking your big ideas and making them a course. One thing I like to talk about a lot is user experience – you only need one back experience in Learn or Moodle to really put you off. So you really need to think about ensuring the experience of the VLE and the experience of the course all need to fit together. How you manage or use your VLE is up to do. Once you know what you want to do, you can then pick your technology, fitting your needs. And you’ll need a mix of content, tools, activities, grades, feedback, guidance. If you are an ODL student how you structure that will be very very important, if blended it’s still important. You don’t need your VLE to be a filing cabinet, it can be much more. But it also doesn’t have to be a grand immersive environment, you need it to fit your needs appropriately. And the VLE experience should reflect the overall course experience.

When you have that idea of purpose, you hit the technology and you have kind of a blank canvas. It’s a bit Mona Lisa by numbers… The tools are there but there are easier ways to make your course better. The learning design idea of the storyboard and the user experience of the course context can be very helpful. That is really useful for ensuring students understand what they are doing, creating a digital version of your course, and understanding where you are right now as a student. Arguably a good VLE user experience is one where you could find what you are looking for without any prior knowledge of the course… We get many support calls from those simply looking for information. You may have some pre-requisite stuff, but you need to really make everything easy.

Navigation is key! You need menus. You need context links. You need suggested link. You want to minimise the number of clicks and complexity.

Remember that you should present your material for online, not like a textbook. Use sensible headings. Think about structure. And test it out – ask a colleague, as a student, ask LTW.

And think about consistency – that will help ensure that you can build familiarity with approach, consistently presenting your programme/school brand and look and feel, perhaps also template.

We know this is all important, and we want to provide more opportunity to support that, with examples and resources to draw upon!

Closing Fiona Hale

Huge thanks to Ross for organising today. Huge thanks to our speakers today!

If you are interested in this work do find me at the end, do come talk to me. We have workshops coming up – ELDeR workshop evaluations – and there we’ll talk about design challenges and concerns. That might be learning analytics – and thinking about pace and workshops. For all of these we are addressing particular design challenges – the workshop can concertina to that. There is no rule about how long things take – and whether one day or two days is the number, but sometimes one won’t be enough.

I would say for students it’s worth thinking about sharing the storyboards, the assessment and feedback and reasons for it, so that they understand it.

We go into service in June and July, with facilitators across the schools. Do email me with questions, to offer yourselves as facilitators.

Thank you to all of our University colleagues who took part in this really interesting session!

You can read much more about Edinburgh Learning Design roadmap – and read the full scoping report – on the University of Edinburgh Learning Design Service website. 

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A Summer of New Digital Footprints…

It has been a while since I’ve posted something other than a liveblog here but it has been a busy summer so it seems like a good time to share some updates…

A Growing Digital Footprint

Last September I was awarded some University of Edinburgh IS Innovation Fund support to develop a pilot training and consultancy service to build upon the approaches and findings of our recent PTAS-funded Managing Your Digital Footprint research project.

During that University of Edinburgh-wide research and parallel awareness-raising campaign we (my colleague – and Digital Footprint research project PI – Louise Connelly of IAD/Vet School, myself, and colleagues across the University) sought to inform students of the importance of digital tracks and traces in general, particularly around employment and “eProfessionalism”. This included best practice advice around use of social media, personal safety and information security choices, and thoughtful approaches to digital identity and online presences. Throughout the project we were approached by organisations outside of the University for similar training, advice, and consulting around social media best practices and that is how the idea for this pilot service began to take shape.

Over the last few months I have been busy developing the pilot, which has involved getting out and about delivering social media training sessions for clients including NHS Greater Glasgow and Clyde (with Jennifer Jones); for the British HIV Association (BHIVA) with the British Association for Sexual Health and HIV (BASHH) (also with Jennifer Jones); developing a “Making an Impact with your Blog” Know How session for the lovely members of Culture Republic; leading a public engagement session for the very international gang at EuroStemCell, and an “Engaging with the Real World” session for the inspiring postgrads attending the Scottish Graduate School of Social Science Summer School 2016. I have also been commissioned by colleagues in the College of Arts, Humanities and Social Sciences to create an Impact of Social Media session and accompanying resources (the latter of which will continue to develop over time). You can find resources and information from most of these sessions over on my presentations and publications page.

These have been really interesting opportunities and I’m excited to see how this work progresses. If you do have an interest in social media best practice, including advice for your organisation’s social media practice, developing your online profile, or managing your digital footprint, please do get in touch and/or pass on my contact details. I am in the process of writing up the pilot and looking at ways myself and my colleagues can share our expertise and advice in this area.

Adventures in MOOCs and Yik Yak

So, what next?

Well, the Managing Your Digital Footprint team have joined up with colleagues in the Language Technology Group in the School of Informatics for a new project looking at Yik Yak. You can read more about the project, “A Live Pulse: Yik Yak for Understanding Teaching, Learning and Assessment at Edinburgh“, on the Digital Education Research Centre website. We are really excited to explore Yik Yak’s use in more depth as it is one of a range of “anonymous” social networking spaces that appear to be emerging as important alternative spaces for discussion as mainstream social media spaces lose favour/become too well inhabited by extended families, older contacts, etc.

Our core Managing Your Digital Footprint research also continues… I presented a paper, co-written with Louise Connelly, at the European Conference on Social Media 2016 this July on “Students’ Digital Footprints: curation of online presences, privacy and peer supportâ€�. This summer we also hosted visiting scholar Rachel Buchanan of University of Newcastle, Australia who has been leading some very interesting work into digital footprints across Australia. We are very much looking forward to collaborating with Rachel in the future – watch this space!

And, more exciting news: my lovely colleague Louise Connelly (University of Edinburgh Vet School) and I have been developing a Digital Footprint MOOC which will go live later this year. The MOOC will complement our ongoing University of Edinburgh service (run by IAD) and external consultancy word (led by us in EDINA) and You can find out much more about that in this poster, presented at the European Conference on Social Media 2016, earlier this month…

Preview of Digital Footprint MOOC Poster

Alternatively, you could join me for my Cabaret of Dangerous Ideas 2016 show….

Cabaret of Dangerous Ideas 2016 - If I Googled You, What Would I Find? Poster

The Cabaret of Dangerous Ideas runs throughout the Edinburgh Fringe Festival but every performance is different! Each day academics and researchers share their work by proposing a dangerous idea, a provocative question, or a challenge, and the audience are invited to respond, discuss, ask difficult questions, etc. It’s a really fun show to see and to be part of – I’ve now been fortunate enough to be involved each year since it started in 2013. You can see a short video on #codi2016 here:

In this year’s show I’ll be talking about some of those core ideas around managing your digital footprint, understanding your online tracks and traces, and reflecting on the type of identity you want to portray online. You can find out more about my show, If I Googled You What Would I Find, in my recent “25 Days of CODI” blog post:

25 Days of CoDI: Day 18

You’ll also find a short promo film for the series of data, identity, and surveillance shows at #codi2016 here:

So… A very busy summer of social media, digital footprints, and exciting new opportunities. Do look out for more news on the MOOC, the YikYak work and the Digital Footprint Training and Consultancy service over the coming weeks and months. And, if you are in Edinburgh this summer, I hope to see you on the 21st at the Stand in the Square!

 

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