For the last few weeks you may have noticed a new link appearing on MediaHub, both in the menu bar (see image below) and popping up as you browse and search, which points to our user experience survey.
If you have already taken part, then sincere thanks from the MediaHub team! If not then we hope these five reasons will help you understand why you taking a few minutes out of your day to respond to our survey means so much to us…
1. Tell us how you really feel
Your honest feedback means the world to us. Yes, even the less flattering comments.
In the last year we have enhanced the quality of video provided in MediaHub, we’ve been developing a new iOS App (due to launch imminently), we’ve been working on our help and support resources, we’ve added new external collections… But do you like what we’ve done? The User Experience Survey works a little like a school report for us – it helps us understand if we are focusing on the right areas, if you are happy with our work, and where you think we should be aiming for. Just be honest with us, be helpful, let us know what you’d like us to be doing.
Crowd of happy, rosy-faced clubbers (PYMCA, 2003)
2. Help shape the future
From improved citation information within the service, to those new mobile apps, your feedback throughout the year helps us ensure that MediaHub continues to meet your needs, and those of your fellow MediaHub users, fans, and critical friends. We love talking to you at events, meeting you at webinars, and hearing from you via the Helpdesk but we would love to hear from more of you and the survey helps us to hear from a lot of people all at once. And the more people complete our user experience survey, the better chance we have of understanding what you love about MediaHub, what we could do more of, what we could do less of, what we could do better, and what we should be focusing on in the future.
“Dashboard of Ford Explorer” (Getty Images, 18-12-2008)
3. Show off your own achievements
One of the things we get most excited about is hearing about MediaHub is used in practice, how you are using our service in your day to day teaching, learning and research. And we are just as keen to help you share your experience and best practice with others, which is why in this year’s survey we are asking you whether you would be interested in providing us with a guest blog post or case study on your use of MediaHub. If you say yes, then your story about how you use MediaHub could be appearing on this very page and inspiring your peers and fellow MediaHub users soon!
We really would love to help you show off your own achievements, just let us know that you’d be happy to take part!
Terry Spink’s parents discuss their son’s gold medal (ITV Late Evening News, ITN Source, 01-12-1956)
4. Help us to support you better
We want to support you whenever you need us to. We are therefore very keen to hear how you find our help and support resources – including this blog. The more we understand what you find useful, and what you would like us to do differently, the better the support we can provide. We are here to help you make the very best use of our diverse array of videos, images and sound, but you are the best people to tell us how we can do that… Do you want more webinars? Would you like more flyers and posters for sharing around campus? Would you like new widgets or digital training materials? Tell us!
Screenshot from the “Explore Jisc MediaHub” support video
5. Delight the MediaHub TeamÂ
Whether you have lovely things to say, or constructive criticism to share, we love hearing from you. It really truly makes our week!
If you can spare 5-10 minutes from your day to complete our survey we promise you that we will be listening to what you have to say. Your comments help us to plan future developments, they contribute to how we plan future training, support and learning materials, and they also help us to reflect on where our own successes have been.
Some of the people behind MediaHub (L-R: Nicola, Lorna, Mark, Catherine, Niall, Viv).
We will be closing our survey at the end of this week so thank you again for reading this far, and get those responses to us by the 12th June please!
Finally we should also add that we are, of course very happy to hear your honest feedback at any point in the year, not just whilst our survey is running. If you ever have a comment, question or just want to chat with us, you can leave a comment here on the blog, you can email us (via edina@ed.ac.uk), reach out to us on Twitter or Facebook, or give the EDINA Helpdesk a call (on +44 (0)131 650 3302).
Further resources
- Take our MediaHub User Experience Survey.
- Explore the results of previous MediaHub User Experience and User Satisfaction Surveys, see also the associated MediaHub Quality Improvement Plan.